McKayla Rey
Gallatin,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the intermediate tax auditor position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets Inc.
03.2023 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintain files and weekly payroll for all 100+ associates
Barista
Starbucks
03.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
Sales Associate
Buff City Soap
01.2022 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Scan/Price Coordinator
Publix Super Markets Inc
09.2021 - 03.2023
- Created all signage and price tags for store during weekly sales and price changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Checking in vendors and new orders daily for store.
Customer Service Staff
Publix Super Markets Inc
10.2014 - 09.2021
- Provided premier customer service to all customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managing a team to help the daily tasks run smoothly.
- Monitored and balanced cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Business Management
Daytona State College
Daytona Beach, FL08.2020
Associate of Arts - Business Management
Valencia College
Orlando, FL08.2014
Skills
- Cash Handling Accuracy
- Sales Training
- Online Systems
- Complex Problem-Solving
- Multitasking Strengths
- Customer Service
Timeline
Customer Service Team Leader
Publix Supermarkets Inc.
03.2023 - Current
Barista
Starbucks
03.2023 - Current
Sales Associate
Buff City Soap
01.2022 - 09.2023
Scan/Price Coordinator
Publix Super Markets Inc
09.2021 - 03.2023
Customer Service Staff
Publix Super Markets Inc
10.2014 - 09.2021
Associate of Arts - Business Management
Daytona State College
Associate of Arts - Business Management
Valencia College
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