MCKAYLA SALCEDA
Reno
Summary
Dynamic professional with expertise in emergency response and patient care, complemented by a strong background in retail and sales. Proven ability to excel in high pressure environments, leveraging exceptional organizational skills and a medical background to enhance service delivery. Recognized for delivering outstanding customer service and fostering teamwork, facilitating seamless patient transitions and significantly boosting satisfaction levels. Committed to continuous improvement and excellence in healthcare and customer facing roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EMT-Basic
REMSA Health
Reno, NV
10.2025 - Current
- Administered effective basic life support during medical emergencies, ensuring rapid intervention and care.
- Managed ambulance operations to ensure timely and efficient patient transportation to hospitals and healthcare facilities.
- Facilitated effective communication among healthcare teams to ensure seamless patient care transitions.
- Documented calls in reports outlining incident types and treatment courses.
Unit Clerk - Pediatric Acute
Renown Children's Hospital
Reno, NV
01.2023 - Current
- Streamlined management of incoming and outgoing phone calls, ensuring timely inquiry resolution and proper call routing.
- Maintained patient charts and files with precise documentation, adhering to HIPAA regulations for confidentiality.
- Managed inventory of medical supplies, ensuring availability while supporting a clean, organized unit environment.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
Golf Shop Attendant
Red Hawk Golf And Resort
Sparks, Nevada
03.2024 - 08.2024
- Managed daily operations of golf shop, ensuring optimal stock levels and organization.
- Assisted customers with product selection, providing exceptional service and enhancing overall experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Performed daily closing functions and maintained accountability for shift-closing reports.
Front End Cashier
Dick's Sporting Goods
Reno, NV
07.2021 - 01.2023
- Processed customer transactions using the point-of-sale (POS) system, handling cash, credit, and debit card payments with precision.
- Provided excellent customer service by warmly greeting customers, addressing their inquiries, and ensuring a positive shopping experience.
- Maintained knowledge of store policies, product locations, and current promotions, offering helpful information to customers and guiding them throughout the store.
- Consistently achieved high scores in customer satisfaction surveys, receiving positive feedback from customers for delivering exceptional service.
Lead Cashier
TJ Maxx
Sparks, NV
03.2021 - 08.2021
- Supervised and trained cashier team on customer service, cash handling, and inquiry resolution.
- Collaborated with store management to create efficient cashier schedules for peak coverage.
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Worked with Loss Prevention to detect theft and fraud, monitoring cashier activities closely.
Receptionist
Cornerstone Family Dentistry
Tustin, CA
05.2020 - 08.2020
- Greeted and welcomed patients and visitors, fostering an inviting reception atmosphere.
- Scheduled and confirmed patient appointments to optimize dentist's productivity and minimize wait times.
- Conducted patient check-ins while maintaining accurate electronic health records and insurance information.
- Maintained cleanliness in waiting area, providing reading materials to enhance patient comfort.
Education
BS - Public Health/Pre-Nursing
UNIVERSITY OF NEVADA, RENO
Reno, NV09.2025
High School Diploma -
BISHOP MANOGUE CATHOLIC HIGH SCHOOL
Reno, NV06-2021
EMT-B Program
REMSA
Reno, NV07-2024
Skills
- Microsoft Office Suite
- Excel and Word
- PowerPoint and Outlook
- Efficiency under pressure
- Fast-paced adaptability
- Organizational skills
- Multitasking proficiency
- Customer service excellence
- Critical decision-making skills
- Inventory management systems
- Team collaboration
Certification
- State of Nevada EMS License, 01/2025
- NREMT Basic 07/2024
- BLS/CPR, American Heart Association, 03/2024
Languages
English
Tagalog
Timeline
EMT-Basic
REMSA Health
10.2025 - Current
Golf Shop Attendant
Red Hawk Golf And Resort
03.2024 - 08.2024
Unit Clerk - Pediatric Acute
Renown Children's Hospital
01.2023 - Current
Front End Cashier
Dick's Sporting Goods
07.2021 - 01.2023
Lead Cashier
TJ Maxx
03.2021 - 08.2021
Receptionist
Cornerstone Family Dentistry
05.2020 - 08.2020
EMT-B Program
REMSA
BS - Public Health/Pre-Nursing
UNIVERSITY OF NEVADA, RENO
High School Diploma -
BISHOP MANOGUE CATHOLIC HIGH SCHOOL