- Adventure Travel
- Running
- Personal Development and Self-Improvement
Mckayla Sparr
Plainfield,IL
Summary
Experienced with guest interaction and satisfaction, consistently ensuring positive experiences. Utilizes excellent communication and conflict resolution skills to address and resolve guest concerns. Knowledge of hospitality industry standards and practices, backed by track record of reliability and adaptability.
Overview
9
9
years of professional experience
Work History
Guest Relations Associate
Rush University Medical Center, RUMC
Chicago, IL
03.2025 - Current
- Developed and implemented guest satisfaction surveys to enhance patient experience feedback.
- Coordinated communication between departments to resolve guest inquiries and concerns effectively.
- Trained and mentored new staff on customer service protocols and hospital policies.
- Analyzed guest feedback data to identify trends and recommend improvements for service delivery.
- Collaborated with various departments to ensure seamless coordination of guest needs and requests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Soldier
Illinois Army National Guard
Rockford, IL
10.2019 - Current
- Led training exercises to enhance unit readiness and operational effectiveness.
- Coordinated logistics for equipment maintenance and deployment operations.
- Supervised small teams during tactical missions, ensuring adherence to safety protocols.
- Developed and implemented strategies for improved communication within units.
Security Officer
Romeoville High School
Romeoville, IL
08.2023 - 03.2025
- Monitored campus premises to ensure safety of students and staff.
- Responded promptly to emergencies, coordinating with local authorities when necessary.
- Conducted regular inspections of school facilities to identify security vulnerabilities.
- Trained new security personnel on protocols and emergency procedures.
Sales Associate
T.J. Maxx
Romeoville, IL
03.2017 - 04.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring attractive and organized product displays.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve daily sales goals and maintain store operations.
Education
Associate of Science - Paralegal Studies
Rasmussen College
Lake Elmo, MN11-2026
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Stress tolerance
- Security awareness
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Efficient in Excel, Powerpoint, Word, And outlook
- Multitasking Abilities
Interests
Timeline
Guest Relations Associate
Rush University Medical Center, RUMC
03.2025 - Current
Security Officer
Romeoville High School
08.2023 - 03.2025
Soldier
Illinois Army National Guard
10.2019 - Current
Sales Associate
T.J. Maxx
03.2017 - 04.2021
Associate of Science - Paralegal Studies
Rasmussen College