McKaylah Sullivan
Apopka,FL
Summary
Dynamic server with exceptional customer service skills honed at Denny's Restaurant, adept at managing high-volume dining while ensuring guest satisfaction. Proven track record in cash handling and maintaining cleanliness standards, fostering strong guest engagement, and enhancing repeat business through genuine hospitality. Recognized for exceeding performance goals in sales and order accuracy. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Cashier/ Team Lead
Popeyes Chicken
Daytona Beach, FL
06.2025 - 08.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Server
Dennys Restaurant
Apopka, FL
02.2025 - 06.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Gators Dockside
Lake Mary
09.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Dietary Aide/Server
HarborChase
Daytona Beach, Florida
07.2024 - 11.2024
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Assisted in serving meals to residents and staff efficiently.
- Maintained cleanliness and organization of kitchen and dining areas.
- Followed safety protocols for food handling and sanitation procedures.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
- Followed dietary procedures in accordance with established policies.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Set tables before patients arrived to maintain meal plan productivity.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
GED -
Daytona State University
Daytona BeachSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- POS operation
- Food safety
- Team leadership
- Conflict resolution
- Time management
- Cashier training
- Clear communication
- Money handling
- Problem-solving
- POS system operation
- POS system
- Cash handling expertise
- Store opening and closing
- Upselling strategies
- Basic math
- Positive attitude
- Staff motivation
- Policy enforcement
- Hospitality and accommodation
- Multitasking and organization
- Punctual and reliable
- Cash register operation
- Heavy lifting
- Customer engagement
- Point of sale operation
- Upselling
- Effective communication
- Process improvement
- Problem solving
- Task prioritization
- Empathy and patience
- Motivational skills
- Attention to detail
Certification
• CPR Certification
• AED Certification
• FIRST AID Certification
• Food Handlers Certification
• AED Certification
• FIRST AID Certification
• Food Handlers Certification
Timeline
Cashier/ Team Lead
Popeyes Chicken
06.2025 - 08.2025
Server
Dennys Restaurant
02.2025 - 06.2025
Server
Gators Dockside
09.2024 - 03.2025
Dietary Aide/Server
HarborChase
07.2024 - 11.2024
GED -
Daytona State University