Shannon Rockett
Buellton,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Cashier Team Lead
PHP Thriftology
Buellton
2020.07 - 2024.04
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Performed daily opening and closing procedures for the register area.
- Counted and balanced cashier drawers.
Concierge Team Leader
Sunrise Senior Living
Baton Rouge , LA
2018.03 - 2020.05
- Arranged for transportation to and from medical appointments, Outing activities and shopping trips.
- Retrieved mail, packages and documents on behalf of 80 residents, promptly verifying receipt and arranging for pickup or transmittal.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Offered companionship and kindness to elderly residents.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationships.
- Ordered supplies according to budget limitations and expected use levels.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to Executive Director.
- Responded to inquiries from callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception /bistro area clean and neat and stocked with coffee to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve resident issues and schedule appointments.
Sales Associate Specialist
Sears
Baton Rouge , Louisiana
2006.07 - 2018.12
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Consistently met established sales goals while providing exceptional customer service.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Answered questions about current promotions and resolved issues according to store policies.
Education
High School Diploma -
Santana High School
Santee, CA1989
Skills
- Hospitality service expertise
- Telephone etiquette
- Administrative support
- Bookkeeping
- Guest services
- Policy and procedure adherence
- Customer Service
- Cash Handling
- Transportation Coordination
- Strong Work Ethic
- Conflict resolution expertise
- Strong interpersonal skills
References
References available upon request.
Timeline
Cashier Team Lead
PHP Thriftology
2020.07 - 2024.04
Concierge Team Leader
Sunrise Senior Living
2018.03 - 2020.05
Sales Associate Specialist
Sears
2006.07 - 2018.12
High School Diploma -
Santana High School
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