Cassandra Flowers
Hurst,TX
Summary
Dynamic professional with a proven track record in hospitality service expertise and strong work ethic, demonstrated at Cotton Patch Cafe. Excelled in high volume dining environments, mastering cash handling and food sales promotion, while fostering enduring customer relationships. Achieved significant improvements in service quality and team productivity through effective leadership and memory retention skills.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
El Pollo Loco
12.2016 - 04.2018
- Facilitated efficient processing of payments and returns.
- Provided support by covering gaps in staffing during high demand.
- Mentored and guided new cashiers using effective coaching methods to enhance productivity.
- Sustained tidy and welcoming checkout spaces to improve overall store atmosphere.
- Cultivated enduring connections with repeat clients through positive service experiences.
Server
Cotton Patch Cafe
08.2018 - 11.2018
Assistant Manager
El Pollo Loco
01.2020 - 03.2023
- Oversaw operational workflows to ensure adherence to performance standards.
- Sustained an orderly and hazard-free store layout to improve service quality.
- Supervised daily reconciliation activities, ensuring accuracy in financial records.
- Performed routine inventory audits to ensure accurate stock levels.
- Coordinated team rosters effectively, ensuring cost efficiency and sufficient peak time staffing.
Server
Cotton Patch Cafe
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured timely service of meals and drinks with emphasis on client satisfaction.
- Managed billing operations and applied discounts via POS system.
- Resolved customer complaints effectively, fostering positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Multidisciplinary
Tarrant County Community College
North Richland Hills, TXHigh School Diploma - Multidisciplinary
Haltom High School
Haltom City, TX05.2019
Skills
- Hospitality service expertise
- Strong work ethic
- High volume dining
- Cash handling
- Memory retention
- Food sales and promotion
Timeline
Server
Cotton Patch Cafe
04.2023 - Current
Assistant Manager
El Pollo Loco
01.2020 - 03.2023
Server
Cotton Patch Cafe
08.2018 - 11.2018
Cashier Team Lead
El Pollo Loco
12.2016 - 04.2018
Multidisciplinary
Tarrant County Community College
High School Diploma - Multidisciplinary
Haltom High School
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