McKayli Shadrock
Lubbock,TX
Summary
Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
4
4
years of professional experience
Work History
Customer Service
Caprock Cafe
Lubbock, TX
06.2020 - Current
- Increased business sales utilizing product knowledge
- Developed strong rapport with customers and created positive impression of business
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
WAITRESS
Jazz- A Louisiana Kitchen
Lubbock, Texas
08.2019 - 03.2020
- Upheld high sanitation and safety standards while delivering and serving food
- Fostered a fun atmosphere and family-style work environment
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
WAITRESS
The Branch
Spring Branch, Texas
05.2019 - 08.2019
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
- Controlled the flow of food from the kitchen to the dining table
- Assisted guests with making menu choices
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
SALESREP Dorothy Genes
Lubbock, Texas
12.2018 - 05.2019
- Reviewed activities regularly to identify opportunities for improvement
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Guided visitors to staff members and business locations with warm, personable approach.
CHILDCAREPROVIDER Shelby and Friends
Lubbock, Texas
01.2018 - 05.2018
- Maintained clean classroom, eating, and activity areas
- Provided enjoyable activities for children under supervision
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Built positive relationships with parents by listening to concerns and requests
- Helped children practice good hygiene and provided potty training and diapering.
Education
Bachelor of Science - Sociology
Texas Tech University
Lubbock, TX08.2021
High School Diploma -
Smithson Valley High-school
06.2017
Skills
- Flexible and Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Microsoft Office
- Organization and Time Management
- Positive Attitude and Energetic
- Organization and Efficiency
Timeline
Customer Service
Caprock Cafe
06.2020 - Current
WAITRESS
Jazz- A Louisiana Kitchen
08.2019 - 03.2020
WAITRESS
The Branch
05.2019 - 08.2019
SALESREP Dorothy Genes
12.2018 - 05.2019
CHILDCAREPROVIDER Shelby and Friends
01.2018 - 05.2018
Bachelor of Science - Sociology
Texas Tech University
High School Diploma -
Smithson Valley High-school
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