Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckelvie Welsh

Syracuse ,UT

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

5
5
years of professional experience

Work History

Customer Service Professional

Stewart's Lawn Care
Layton, UT
05.2022 - 11.2024
  • Listened to customer inquiries and responded with appropriate solutions.
  • Resolved customer complaints in a timely fashion.
  • Maintained knowledge of product information, pricing, promotions, and policies.
  • Updated client records according to changes in contact details or preferences.
  • Participated in training sessions to stay current on new products and services.
  • Utilized multiple communication channels while interacting with customers.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Shift Lead

Marco's Pizza
Roy, UT
04.2020 - 07.2022
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Barista

Starbucks
Clearfield, UT
11.2021 - 05.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

High School Diploma -

Syracuse High School
Syracuse, UT
06-2020

Skills

  • Customer service excellence
  • Payment Processing
  • Account updating
  • Call Management
  • Scheduling

Timeline

Customer Service Professional

Stewart's Lawn Care
05.2022 - 11.2024

Barista

Starbucks
11.2021 - 05.2022

Shift Lead

Marco's Pizza
04.2020 - 07.2022

High School Diploma -

Syracuse High School

Similar Profiles

CREATE PROFILE
Mckelvie Welsh