McKenna Benson
Sunset,UT
Summary
Dedicated future employee with over 2 years Management in call center settings. Provide outstanding customer service and always ensure that customer and employees have all the information they need. Looking to bring valuable knowledge, experience, and skills to your company. Organized and motivated employee able to apply time management and organizational skills in various environments. Seeking responsible career opportunities to fully utilize skills, while making a significant contribution to the success of your company.
Overview
17
17
years of professional experience
Work History
Account Manager and Head Mentor
Hawx Pest Control
Sunset, Utah
02.2022 - 10.2022
- Answer calls from customers who want to terminate services
- Make Outbound "Manager Callbacks" to our most escalated customers
- Addressing their service complaints in a thoughtful, timely manner
- Excellent client service skills, patience, conflict resolution, active listening, problem solving skills, telephone mannerism and in depth knowledge of Hawx Service agreements, Pest routes, Five9 and Customer accounts
- Saves multiple customer accounts daily by reselling the product, using active listening, and having a skilled knowledge of the product and Service Agreements
- Trains and Mentors new hires Creates a professional, friendly atmosphere for new hires and introduces them to the product and necessary tools to better assist them in their daily work life.
Top hand
Newman Construction
Riverton, Utah
04.2019 - Current
- Pipelayer
- Daybreak Project Assisted in laying pipeline for culinary water, secondary water, sewer and storm drain
- Maintained a clean and safe work area up to 50,000 square feet
- Measured grade for sidewalk, parkstrip and ADA’s
- Operated roller, water truck, and loader
- Fused pipeline for underground cooling units
- Assisted in breaking, removal, and replacement of concrete pads
- Installed many fire hydrants and water barrels
- Labored in patch work and milling asphalt.
JBT AEROTECH
10.2019 - 01.2020
- Manufacturer of Aerospace parts and equipment Solely took on the responsibility of creating ceilings for Rotunda portion of Jetways and
- Jetwalks
- Operated power tools including drills and saws
- Worked as a team member in a warehouse production setting
- Worked with an overhead crane and forklift.
Stay at home Mother
01.2009 - 01.2019
- My duties included raising three small children, cooking, cleaning, laundry, handling finances, first aid, helping with homework, and drop off and pick up of my most precious cargo.
Customer Care Team Lead and Representative
Focus
, Utah
01.2007 - 01.2009
- DirecTv project) Handled 90+ calls daily including signing up new customers, retrieving customer
- Data, presenting relative product information and canceling services
- Logged employee work hours
- Trained a number of new employees on entering customer data
- Organized customer logs and supervised new hire calls
- Assisted QA department and became an asset with the ability to monitor and grade calls
- Assisted existing employees in effective ways to improve employee-customer conversation.
Education
School graduate -
Coeur d’Alene High school
2007
Skills
- Microsoft office suite
- Team leadership
- Problem solving
- 45 plus WPM typist
- Excellent communication skills
- Highly motivated and able to lead within a team environment
- Skilled in most hand and power tools
- Can lift up to 75 pounds
- Active listening
- Time management
- Ability to work under pressure
- Organization know how
- People Skills
- Computer Skills
- Troubleshooting
- Critical Thinking
- Adaptability
- Team Work
- Perseverance
- Professionalism
- Drive
- Open Mindedness
Additional Information
- AWARDS AND ACKNOWLEDGMENTS , 2001 Eye of the Tiger Award of Excellence 2005 TATU Teens Against Tobacco Use 2008 Employee of the Month Focus 2019 Safety Spotlight Rio Tinto
Timeline
Account Manager and Head Mentor
Hawx Pest Control
02.2022 - 10.2022
JBT AEROTECH
10.2019 - 01.2020
Top hand
Newman Construction
04.2019 - Current
Stay at home Mother
01.2009 - 01.2019
Customer Care Team Lead and Representative
Focus
01.2007 - 01.2009
School graduate -
Coeur d’Alene High school
Similar Profiles
Marcus VieneyMarcus Vieney
Sales Representative at Hawx Pest ControlSales Representative at Hawx Pest Control
Andrew DemoratAndrew Demorat
CUSTOMER SUCCESS REPRESENTATIVE at Hawx Pest ControlCUSTOMER SUCCESS REPRESENTATIVE at Hawx Pest Control
Genesis RamirezGenesis Ramirez
Sales/ Marketing Associate Intern at Hawx Pest ControlSales/ Marketing Associate Intern at Hawx Pest Control
Tylor RathbunTylor Rathbun
Pest Control Technician at Hawx Pest ControlPest Control Technician at Hawx Pest Control
Lorenzo BernalLorenzo Bernal
Warehouse Supervisor at SODEXO LIVEWarehouse Supervisor at SODEXO LIVE