McKenna Mustafa
Orange Park,FL
Summary
Unit Secretary experience answering multi-line phones systems for a fast-paced medical unit. Computer-savvy and well-organized with strengths in communication, data entry and medical terminology. Demonstrates strong analytical, communication and teamwork skills, with proven ability to quickly adapt to newer environments. Eager to contribute to the team and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Unit Secretary
Ascension St. Vincent's
05.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered multi-lined telephone system to offer information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Arranged patient transports and transfers.
- Contacted Hospitalists for patient admissions.
- Contacted specialists for consults and call-backs.
Health Screener
Ascension St. Vincent's
05.2021 - 10.2021
- Addressed patient and family concerns with empathy and professionalism, fostering trust in the screening process.
- Improved patient satisfaction by conducting thorough health screenings.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Notified Emergency Department and other units in the hospital regarding visitors and patient belongings.
Imaging Assistant
Ascension St. Vincent's
11.2020 - 10.2021
- Cooperated with nurse and technologists to lift and position patients to improve accuracy of testing procedures.
- Streamlined inventory management processes for imaging supplies, ensuring availability of necessary materials while minimizing waste.
- Continuously advanced professional knowledge through participation in relevant training programs, conferences, and workshops related to the field of medical imaging assistance.
Hostess/Server Assistant/Food Expo
Flatiron Kitchen And Taphouse
08.2018 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06.2020
Skills
- Customer Service
- Incoming Call Reception
- Human Resources
- Phone Etiquette
- Patient Care
- Medical Terminology
- Medical Receptionist
- HIPAA Compliance
- Computer Skills
- Data Entry
- Microsoft Office
- EMR/EHR
Timeline
Unit Secretary
Ascension St. Vincent's
05.2021 - Current
Health Screener
Ascension St. Vincent's
05.2021 - 10.2021
Imaging Assistant
Ascension St. Vincent's
11.2020 - 10.2021
Hostess/Server Assistant/Food Expo
Flatiron Kitchen And Taphouse
08.2018 - 06.2020
High School Diploma -
William Amos Hough High School
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