McKenna Brown
Somerset,KY
Summary
Dynamic and detail-oriented professional with six years of leadership experience as a U.S. Army Staff Sergeant, managing teams of up to 17 personnel. Expert in coordinating logistics, managing complex operations, and delivering high-quality results under pressure. Leveraging a strong foundation in customer service, with excellent communication and relationship-building skills, I am dedicated to creating exceptional client experiences. Passionate about applying leadership, organization, and problem-solving abilities to drive successful programs and memorable events.
Overview
8
8
years of professional experience
Work History
Intelligence Manager
United States Army
Colorado Springs, Colorado
07.2019 - 07.2025
- Assisted in developing long-term objectives related to the organization's overall mission goals.
- Oversaw the monitoring of global events to identify potential threats or opportunities.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Prepared detailed reports that documented findings from investigations conducted by my team.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of the team's attendance, vacation requests, and equipment information.
Waitress
Texas Roadhouse
Lakeland, FL
03.2017 - 06.2019
- Provided excellent customer service.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington, KY12-2026
Associate of Arts - French
Defense Language Institute
Monterey, CA10-2020
Skills
- MS office
- Computer skills
- Effective communication
- Project management
- Customer service
- Team collaboration
- Budget monitoring
- Report preparation
- Critical thinking
- Language skills
- Written communication
- Public speaking
Languages
French
Elementary
Timeline
Intelligence Manager
United States Army
07.2019 - 07.2025
Waitress
Texas Roadhouse
03.2017 - 06.2019
Bachelor of Arts - Communications
University of Kentucky
Associate of Arts - French
Defense Language Institute
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