Summary
Overview
Work History
Education
Affiliations
Languages
Timeline
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McKenna Costello

Asbury Park,NJ

Summary

I am 21 years old and pursuing a degree at Rutgers University for Business Administration. I am an efficient professional with several years of experience in hospitality and customer service settings. I am authorized to work in the US. I am a leader that can coach and mentor employees to achieve success.

Overview

5
5
years of professional experience

Work History

Front of House Supervisor

DSN Beach Liquor LLC
Deal
06.2023 - Current
  • Assistant to the building operations manager.
  • Monitored and reviewed daily operations, such as sanitation standards, technology updates, and inventory levels.
  • Responsible for onboarding, memberships, sales summaries, event coordination, and social media.
  • Supervised a team of 15 membership staff to ensure quality customer service.
  • Organized employee schedules to ensure adequate staffing during peak hours.
  • Developed strategies to improve the efficiency of front-of-house operations.

Sales Lead Manager

American Eagle Outfitters
Tinton Falls
11.2019 - 02.2023
  • Assisted customers with any questions about apparel.
  • Maintained store cleanliness and organized stock.
  • Managed and advised over 20+ associates during operating and closing hours.
  • Improvement of social media presence (Instagram) by 250%.
  • The leader of credit and loyalty maintained at least 1 credit card and 5 rewards weekly.
  • The leader in personal shopping appointments, increased appointment productivity by about 450%.
  • Developed and implemented strategies to increase sales volume and profit margins.
  • Monitored daily, weekly, and monthly performance metrics to ensure targets were met.

COVID-19 Tester

Horizon Healthcare Staffing
Red Bank
01.2022 - 03.2022
  • Checked in and out for patients using NextGen.
  • Informed patients on how to perform tests and review results.
  • Managed the phone calls for collection.
  • Provided education about COVID-19 prevention, transmission, and safety measures.
  • Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.

Education

Associate of Arts - Secondary Education

Brookdale Community College
Lincroft, NJ
12-2023

High School Diploma -

Ocean Township High School
Township Of Ocean, NJ
06-2021

BBA - Business Administration

Rutgers University
Newark, NJ

Affiliations

  • National Honors Society Recipient/Member
  • Brookdale Community College Dean's List 2022-2024
  • Rutgers University Dean's List Spring 2024
  • 1st President of the Spartan School of Business and Finance (2019-2021)

Languages

Italian
Limited
Spanish
Elementary

Timeline

Front of House Supervisor

DSN Beach Liquor LLC
06.2023 - Current

COVID-19 Tester

Horizon Healthcare Staffing
01.2022 - 03.2022

Sales Lead Manager

American Eagle Outfitters
11.2019 - 02.2023

Associate of Arts - Secondary Education

Brookdale Community College

High School Diploma -

Ocean Township High School

BBA - Business Administration

Rutgers University

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McKenna Costello