MCKENNA DAVIS
Summary
Motivated professional with a strong background in customer service and team collaboration. Recognized for exceptional communication, active listening, and a compassionate approach to guest interactions. Creative problem-solver with a strong work ethic, student mentality, and proven ability to thrive in fast-paced, high-standard environments. Eager to bring reliability, professionalism, and positive energy to a dynamic service team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Analyst
Marsh & McLennan
01.2024 - Current
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
Utilization Review/Administrator
Hotel California by the Sea
11.2020 - 01.2024
- Establish and maintain positive and frequent communication with insurance carriers, ensuring clear and timely exchange of information.
- Read and comprehend client's clinical chart narrative and case notes, effectively communicating client needs and professional recommendations.
- Manage clinical documentation for initial treatment admissions, concurrent reviews, and appeals to secure authorization for the appropriate level of care, while maintaining detailed system records.
- Act as a client advocate regarding their care and insurance benefits, track authorization needs, and collaborate with other departments for necessary information.
- Facilitate peer review calls with external organizations.
Preschool Assistant Teacher/Floater
Good Shepherd Day School
10.2019 - 03.2020
- Ensure the safety and well-being of each child by responding to their emotional, social, physical, and educational needs.
- Be a positive nurturing role model for all caregiving staff and children.
- Assist in planning and implementing the daily curriculum.
- Engage children in activities and play that stimulate their development.
- Establish a professional rapport with each family to provide quality care and friendly service.
Bartender/ Shift Lead
The Bridge Eatery & Bar
04.2018 - 03.2020
- Provided friendly, efficient bar service in a lively, fast-paced restaurant setting.
- Created and served a wide variety of cocktails, engaging guests to create a welcoming and memorable experience.
- Assisted with bar setup, inventory tracking, and closing procedures.
- Supported the bar team by training new staff, helping with schedules, and stepping into leadership roles when needed.
- Maintained a clean, organized bar environment with a focus on safety and customer satisfaction.
Office Administrator/Sales Associate
Jazzi Cosmetic Surgery & Aesthetic Medicine
09.2018 - 05.2019
- Provide a working knowledge of all standard operating procedures, policies, and protocols related to practice operations.
- Ensure patient satisfaction with results and services, resolving any issues that may arise if expectations are not met.
- Oversee and coordinate internal marketing efforts to attract new patients and increase referrals.
- Establish sales and quality goals for all team members, motivating them to achieve these goals.
- Promote a professional and welcoming atmosphere that enhances the quality of care and service offered to patients.
Education
Associate in Engineering -
Orange Coast College
Costa Mesa, CA05-2027
Certificate - Early Childhood Development
Child Care Council of Kentucky
01-2019
Bachelor of Arts -
University of Kentucky
01-2019
Skills
- Strong interpersonal skills
- Driven
- Accountable
- Strategic problem-solving skills
- Google Workspace
- Microsoft Office
- CRM and EMR systems
Certification
California Insurance License - 12/2025
CPR Certified - 2022
Orange County Coastkeepers - 2021 to Present
Huntington Beach Clean up
OC Animal Care - 2024 to Present
Animal Food Pantry
Timeline
Benefits Analyst
Marsh & McLennan
01.2024 - Current
Utilization Review/Administrator
Hotel California by the Sea
11.2020 - 01.2024
Preschool Assistant Teacher/Floater
Good Shepherd Day School
10.2019 - 03.2020
Office Administrator/Sales Associate
Jazzi Cosmetic Surgery & Aesthetic Medicine
09.2018 - 05.2019
Bartender/ Shift Lead
The Bridge Eatery & Bar
04.2018 - 03.2020
Associate in Engineering -
Orange Coast College
Certificate - Early Childhood Development
Child Care Council of Kentucky
Bachelor of Arts -
University of Kentucky
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