Mckenna Guinn
Cartersville,GA
Summary
Accomplished Store Manager with a proven track record at Zumiez, enhancing customer satisfaction and minimizing shrinkage through exceptional customer service and inventory management. Skilled in team leadership, promoting a positive work culture, and multitasking. Demonstrated ability to mentor staff and drive sales with strategic upselling.
Overview
5
5
years of professional experience
Work History
Store Manager
Zumiez
08.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Zumiez
05.2021 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Zumiez
10.2019 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Barista
Starbucks
07.2018 - 10.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Etowah High School
Woodstock, GA05.2020
Skills
- Customer Service
- Multitasking and Organization
- Team leadership and coaching
- Goals and Performance
Timeline
Store Manager
Zumiez
08.2022 - 08.2023
Assistant Store Manager
Zumiez
05.2021 - 08.2022
Sales Associate
Zumiez
10.2019 - 05.2022
Barista
Starbucks
07.2018 - 10.2019
High School Diploma -
Etowah High School