McKenna L. Burcham
Midlothian,VA
Summary
Highly organized and dependable candidate with experience in effectively managing multiple priorities while maintaining a positive attitude. Proven track record of success in meeting team goals and a strong willingness to take on additional responsibilities.
Overview
4
4
years of professional experience
Work History
Bank Teller
Atlantic Union Bank
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Aquatic Specialit
Petco
09.2021 - 05.2023
- Conducted daily maintenance on aquatic tanks, ensuring cleanliness and optimal conditions
- Diagnosed and treated aquatic illnesses in compliance with Petco’s policies
- Assisted customers in selecting appropriate aquatic life and setting up new aquariums
Sales Associate
Five Below
09.2020 - 01.2022
- Organized racks and shelves with new and seasonal items, ensuring inventory organizations
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Lead of Service
Panera Bread
11.2020 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed curbside orders to ensure accuracy.
Education
Current - General Studies
Brightpoint Community College
MidlothianHigh School Advanced Diploma -
Manchester High School
Midlothian, VA06.2021
Skills
- Professionalism and courtesy
- Excellent time management skills
- Data entry efficiency
- Fraud detection abilities
- Cash handling and balancing
- Exceptional communication skills
- Patience and empathy
- Strong analytical thinking
Timeline
Bank Teller
Atlantic Union Bank
06.2023 - Current
Aquatic Specialit
Petco
09.2021 - 05.2023
Team Lead of Service
Panera Bread
11.2020 - 06.2021
Sales Associate
Five Below
09.2020 - 01.2022
High School Advanced Diploma -
Manchester High School
Current - General Studies
Brightpoint Community College
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