McKenna Marriott

• Provides overall leadership, direction and operational oversight for the daily function of the Medical Office. Managing 20 Providers and Specialists along with 35 employees, including Registered Nurses (RNs), front office staff and Medical Assistants. Leads by example and setting the tone for the clinic each day. Oversee the daily operations of the office, ensuring smooth patient experiences and flow.
• Monitor KPI's (Spell out the first time you use the acronym)such as patient access, satisfaction, quality outcomes and productivity focusing on opportunities for improvement and driving improvements with all key stakeholders. Ensure all SOP's(spell out) are followed daily. Identify opportunities to improve operational efficiency and implement best practices.
• Maintain all Providers schedule, and all staff each month. Onboard and offboard all Providers and staff. Lead teams Manage and complete all employee and Provider timecards. Monitor monthly financials for Medical and Office supplies. Create (spell out POS) system within the Women's Health Department.
• Led cross-functional teams to enhance patient care and operational efficiency. (Need an example here)
• Implemented strategic initiatives to improve service delivery and patient satisfaction. (Need an example here)

• Oversee the referral and authorization process for the Institute. Manage and coordinate all referrals and authorizations with 4 Cardiologists and 1 Vascular provider to provide the best and most efficient care for the community. Focus on ensuring all referrals and authorizations are completed and sent in accordance to companies based on each insurance companies' guidelines. Manage and assist with building and training the front office staff. Assist with invoicing and billing for equipment sent to and from coding is submitted correctly by Providers.

• The system manager for Northern Nevada Medical Center, Northern Nevada Medical Group, Northern Nevada Sierra Medical Center and 2 Free Standing Emergency Departments for all referrals, authorizations and imaging scheduling. To ensure all referrals are submitted within 15 business days to all outside offices and that all insurance guidelines are met. Manage a team of 18 authorization specialists to complete authorizations for all referrals, tests, surgeries, office visits and imaging are authorized in less than 10 business days. Complete and manage high functioning reports to monitor the number of referrals and authorizations, where they are sent and the amount and percentage that are sent outside of the UHS network. Professional community engagement. Payroll. Provide exceptional customer service.

• Responsible for the coordination of the day-to-day operations of the Medical Clinic, by supervising and training the medical office staff through delegation oversight. Responsible for attending board committee meetings to develop, implement and update policies and procedures. Ensure regulatory compliance with HIPAA, OSHA, IHS and other federal and local regulations. Increase daily patient volume by 300% within a 3-month period of time. Initiated and directed expansion of Clinic into Carson City. Collect client statistics and follow and report on all trends. Oversee the hiring and daily management of medical providers. Coordinate recruiting of additional medical providers and medical staff. Community outreach through active participation with Community Court, Senior Networking, and numerous other community organizations. Initiated, coordinated and staffed numerous drive-thru locations for COVID-19 vaccines.

• Manage the daily operations of the Clinic, Clinicians and Physical Therapists in accordance with all State and Federal Guidelines. Align the Leadership Team to ensure standard procedures and operations are executed with precision. Providing excellent customer experiences and delivering outstanding quality of healthcare services to the community. Monitors and maintains the Centers annual budget. Responsible for ensuring all SOP's are followed. Manages center expenses along with patient volume to ensure the Centers financials are met daily, weekly and monthly. Ensures staffing optimization. Collaborate with Physicians, Physical Therapists and Occupational Therapists to assess center processes, work flows and staffing. Network and outreach within the community to drive market growth. Mentor and coach all colleagues. Develop colleague success, including recruiting, hiring, onboarding, training, retention, performance management and planning of their future success. Monitor and drive the Centers metrics with outstanding care and customer service.
• Streamlined daily operations to enhance patient flow and reduce wait times.
• Implemented new scheduling system increasing staff efficiency and resource allocation.

McKenna, I would collapse all the concentra work under one section. It appears you worked there for a long time and had progressive leadership positions. Highlight what accomplishments you had and call out the promotions under the section (let me know if you want to chat about this...) THis would be sections 5,6, & 7).

• Ensures optimal operations and customer satisfaction in keeping with Concentra policies, practices and procedures. Contributes to the success of Concentra's business strategy by formulating and executing center operations strategy and engaging managers and associates. Lead by example to all other colleagues. Coordinate the staff schedule to ensure efficient productivity while meeting client needs. Coach colleagues on service, performance and other job-related issues. Assists with decisions such as hiring, transfers, disciplinary actions, grievance discussions, coaching, and termination decisions as applicable. Financial management such as pay roll, review financial reports, review annual budget, manage inventory, approve inventory, manage and reconcile daily currency transactions, maintain accounts payable and center financial management. Maintains accountability for implementing and consistently maintain facility programs and policies. Directly manage medical office staff and administrative support staff. Maintain excellent customer and patient relations by ensuring needs and expectations are consistently met. Knowledgeable with all EMR systems used, AllScripts, OccuSource and Centricity. Interacts and consults with all members of the Center leadership team regarding the center activities.

• Assist the Center Operations Director with daily operations of the Center. Manage front staff operations. Complete Physical Therapy and STAT Referrals. Maintain established relationships between employers and the Workers Compensation Adjustors. Direct new employees orientation and training. Direct incoming and outgoing calls between patients, employers, adjustors and providers. Create and maintain employer accounts. Assign duties and responsibilities to front office staff. Oversees front office scheduling. Working knowledge of clinical operations.

• Oversee daily operation of the Women's Health Center. Manage and maintain office, provider and staff schedules. Negotiate and facilitate OB contracts. Satisfy financial obligations with patients. Organize, direct and initiated the Centering program within Women's Health. Patient intake and insurance verification. Coordinate and manage pre-natal and post-natal care. Manage and maintain patient records within the Electronic Health Records using Athena.
• Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
• Managed patient inquiries, providing timely information and support to enhance satisfaction.