Mckenna Mattson
Lebanon,TN
Summary
Results-driven professional with a solid background in customer service and team management. Skilled in communication and problem-solving, consistently fostering collaboration to meet operational goals and enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Cook Shift Leader
NHC Sumner
Galatin, TN
04.2024 - Current
- Supervised kitchen staff during daily operations, ensuring food was prepared accurately, efficiently, and according to company standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in menu planning and ingredient sourcing to guarantee freshness.
- Collaborated with team members to streamline food preparation processes.
Store Manager
Tropical Smoothie Café
Gallatin, TN
03.2023 - 04.2024
- Supervised daily operations maintaining efficient service and product quality.
- Trained and mentored staff on customer service and operational procedures.
- Managed daily operations to ensure smooth functioning of the store, delivering a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
McAllister's Deli
Gallatin, TN
10.2022 - 03.2023
- Led a team of 6–10 employees during peak business hours, ensuring efficient service and customer satisfaction.
- Handled customer concerns and resolved issues professionally to create a positive dining experience.
- Provided leadership during shifts by maintaining productivity, achieving operational goals and standards.
Education
High School Diploma -
Orting
Orting, WA05-2015
Skills
- Customer service
- Team leadership
- Excellent communication
- Organizational skills
- Kitchen organization
- Decision-making
Timeline
Cook Shift Leader
NHC Sumner
04.2024 - Current
Store Manager
Tropical Smoothie Café
03.2023 - 04.2024
Assistant Manager
McAllister's Deli
10.2022 - 03.2023
High School Diploma -
Orting