Mckenna Newman
Las Vegas,NV
Summary
Highly competent Point of Sale Associate with experience in managing transactions, handling customer inquiries, and troubleshooting POS systems. Strong multitasking abilities, coupled with impressive communication skills to provide top-notch service in fast-paced retail environments. Demonstrated ability to contribute to team success by ensuring accuracy and efficiency in all tasks. Exhibited positive impact in past roles through enhanced customer satisfaction levels and streamlined check-out processes.
Overview
9
9
years of professional experience
Work History
Point of Sale Associate
Intermountain Farmers Association
Las Vegas, NV
03.2024 - 10.2024
- Processed customer payments accurately and efficiently.
- Provided excellent customer service to customers in person and over the phone.
- Demonstrated knowledge of store products and services to customers.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Resolved customer complaints in a professional manner.
- Followed all safety regulations in accordance with company policies.
- Adhered to loss prevention policies by monitoring suspicious activity at the register area.
- Verified that all promotional signs were accurate and displayed correctly.
- Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.
- Organized merchandise displays and stocked shelves according to company standards.
- Maintained cleanliness of checkout area and other areas as needed.
- Supported team members during peak times or when short staffed.
- Monitored inventory levels and communicated needs to management staff.
- Ensured accuracy of pricing through verifying UPC codes against price tags.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Contacted other store locations to determine merchandise availability.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
Front Desk Receptionist
Livbay Lash
Las Vegas, NV
06.2020 - 11.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Hostess
Tommy Bahama Restaurant & Bar
Las Vegas, NV
06.2018 - 12.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Hostess
Culinary Dropout
Las Vegas, NV
12.2017 - 04.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones promptly to record and confirm reservations.
Front Desk Receptionist/Assistant Manager
Doggie District
Las Vegas, NV
02.2016 - 10.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Coordinated travel arrangements for employees and visitors when required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments for clients and staff.
- Assisted in the management of the company's social media accounts.
- Greeted visitors warmly and directed them to correct personnel or office.
- Provided administrative support including photocopying, faxing, and filing.
- Compiled and prepared reports and documents as requested.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV06-2016
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Cash Handling Accuracy
- Customer Assistance
- POS System Operation
- Professional Appearance
- Sales proficiency
- Customer Relationship Building
Timeline
Point of Sale Associate
Intermountain Farmers Association
03.2024 - 10.2024
Front Desk Receptionist
Livbay Lash
06.2020 - 11.2020
Hostess
Tommy Bahama Restaurant & Bar
06.2018 - 12.2019
Hostess
Culinary Dropout
12.2017 - 04.2018
Front Desk Receptionist/Assistant Manager
Doggie District
02.2016 - 10.2017
High School Diploma -
Desert Oasis High School
Some College (No Degree) -
College of Southern Nevada
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