Rosita Simkins
Orem,Utah
Summary
Adept at enhancing customer experiences and sales figures, I leveraged my expertise in POS system operation and customer relationship building at Victoria Secret. My training of new associates boosted transaction efficiency significantly. Known for reliability and exceptional service, I excel in fast-paced retail environments, driving satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Point of Sale Associate
Dillards Department Store
02.2022 - Current
Point of Sale Associate
Nordstrom Rack
03.2020 - 01.2022
Point of Sale Associate
Victoria Secret
12.2017 - 12.2021
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
Education
Bachelor - Management
USP University of The South Pacific
Port VIla Vanuatu01-2004
High School Diploma -
College De Vao Et Louis Antoine De LAB
Port Vila Vanuatu01-2001
High School Diploma -
St Jeanne D'arc
Port Vila 01-1990
Skills
- Patience and Empathy
- Customer Assistance
- Customer Relationship Building
- Reliability and punctuality
- Cash Handling Accuracy
- Professional Appearance
- POS System Operation
- Sales proficiency
- Cross-selling strategies
- Loss prevention awareness
- Customer Engagement
- Store Cleaning
- Building rapport
- Visual Merchandising
- Order Management
- Returns processing
- Shipment Receiving
- Fashion advising
- Floor move assistance
- Point of sale systems
- Sales floor replenishment
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Honest and Dependable
- Cleaning and sanitizing
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Customer Satisfaction
- Customer service excellence
- Team Collaboration
- Team Leadership
- Organizational Skills
- Effective Communication
- Cash Handling
- Cash handling and management
- Decision-Making
- Order Taking
- Customer Relations
- Training and mentoring
- Cash Register Operation
- Cash Register Operations
- Professionalism
- Goal Setting
- Employee Training
- Product restocking
- Conflict Resolution
- Work Task Prioritization
- Staff Supervision
- Time management abilities
- Price Checking
- Physical Stamina
- Merchandise Restocking
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Point of Sale Associate
Dillards Department Store
02.2022 - Current
Point of Sale Associate
Nordstrom Rack
03.2020 - 01.2022
Point of Sale Associate
Victoria Secret
12.2017 - 12.2021
Bachelor - Management
USP University of The South Pacific
High School Diploma -
College De Vao Et Louis Antoine De LAB
High School Diploma -
St Jeanne D'arc
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