Paris Baltimore
Jackson
Summary
Results-driven Technology Professional with extensive experience enhancing systems and aligning technical solutions with business objectives. Proven expertise in project management, successfully leading initiatives from inception to completion. Dedicated Customer Service Specialist with 5 years of experience in fast-paced environments, skilled in accurately processing orders and meeting customer needs efficiently.
Overview
2026
2026
years of professional experience
Work History
Point of Sale Associate
Harbor Freight
03.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions at point of sale.
- Guided customers in locating products and addressing inquiries effectively.
- Provided accurate product information by maintaining thorough merchandise knowledge.
- Elevated customer experience through diligent store organization and cleanliness efforts.
- Identified and implemented improvements in checkout operations for increased efficiency.
- Secured payment processing by safeguarding against fraud and theft risk.
Daycare Assistant
Debi Childcare
2022 - 09.2022
- Enhanced learning experiences by assisting educators with engaging lesson plans.
- Ensured student safety and well-being through effective supervision of daily activities.
- Promoted social skills and emotional development by fostering strong relationships with children.
- Organized and maintained clean play areas, creating a positive learning environment.
Cashier Team Lead
Burger King
02.2021 - 06.2022
- Enhanced service efficiency by supervising cashier team operations and standards.
- Trained cashiers on register procedures and effective customer service techniques.
- Optimized staff schedules to ensure adequate coverage during peak hours.
- Ensured accurate cash handling and balanced registers for financial integrity.
Cashier
Culver's Restaurant
09.2020 - 02.2021
- Enhanced service speed during peak hours by streamlining order processing workflows.
- Resolved customer inquiries promptly, ensuring positive dining experiences for guests.
- Maintained high food safety and quality standards through collaborative team efforts.
- Identified cash drawer discrepancies and implemented corrective actions promptly.
- Adapted to flexible schedules and extra shifts to support business operations.
- Cultivated customer relationships to drive repeat business and loyalty.
Education
High School Diploma -
Michigan Great Lakes Virtual Academy
No Degree - Medical Assistant
Jackson College
Jackson, Michigan, MISkills
- Patience and empathy
- Customer assistance
- Customer relationship building
- Reliability and punctuality
- Payment processing
- POS system operation
- Data entry proficiency
- Honest and dependable
- Problem-solving
- Reliable and responsible
- Attention to detail
- Multitasking
- Adaptable and flexible
- Excellent communication
Timeline
Point of Sale Associate
Harbor Freight
03.2023 - Current
Cashier Team Lead
Burger King
02.2021 - 06.2022
Cashier
Culver's Restaurant
09.2020 - 02.2021
Daycare Assistant
Debi Childcare
2022 - 09.2022
High School Diploma -
Michigan Great Lakes Virtual Academy
No Degree - Medical Assistant
Jackson College