McKenna Raven
Union,OR
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant
Regional Medical CLinic
09.2021 - Current
- Assist physicians during examinations, ensuring smooth and efficient patient care.
- Handle prescription refill requests, coordinating with pharmacies and ensuring patient compliance.
- Conduct patient intake assessments, collecting medical histories and essential health data.
- Educate patients on proper wound care techniques and post-treatment instructions.
- Perform venipuncture and capillary punctures to collect blood samples for testing.
- Improve patient care by efficiently managing medical records and maintaining accurate documentation.
Receptionist
Regional Medical Clinic
03.2021 - 09.2021
- Used electronic health records software to efficiently manage patient information.
- Processed insurance claims and verifications through specialized billing software.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Sales Clerk
Miller's Home Center
05.2020 - 03.2021
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
Sales Associate
Bealls Dept Store
08.2019 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Nursing
Blue Mountain Community College
Pendleton, ORCertified Medical Assistant - Family Medicine
National Healthcareer Association
06-2023
Agriculture
Eastern Oregon University
La Grande, ORHigh School Graduate -
La Grande High School
06.2018
Skills
- Microsoft programs
- Microsoft Teams
- Strong work ethic
- Quick learner
- Reliable
- Motivated to learn
- HIPAA regulations
- Team collaboration
- Time management expertise
Timeline
Certified Medical Assistant
Regional Medical CLinic
09.2021 - Current
Receptionist
Regional Medical Clinic
03.2021 - 09.2021
Customer Service Sales Clerk
Miller's Home Center
05.2020 - 03.2021
Sales Associate
Bealls Dept Store
08.2019 - 05.2020
Nursing
Blue Mountain Community College
Certified Medical Assistant - Family Medicine
National Healthcareer Association
Agriculture
Eastern Oregon University
High School Graduate -
La Grande High School
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