McKenna Saunders
Kalamazoo,MI
Summary
Hard worker with five years of restaurant experience from hosting, to bartending at local breweries, to training new servers. I am accustomed to a fast paced environment and dedicated to executing jobs efficiently. Looking for new work in botany oriented and creative environments.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
HUB Tavern And Grill
03.2023 - Current
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, presentation, and company policies.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Enhanced team efficiency by delegating tasks, and ensuring timely completion of responsibilities.
Part Time Data Entry
Miedema's BookKeeping and Tax Service
02.2022 - 07.2022
- Entered basic tax forms from a paper document into a database.
- Organized tax files for streamlined processing.
- Called and messaged clients to locate missing information or provide updates on tax status.
Waitress
Cranker's Brewery
04.2021 - 02.2022
- Ensured guests were greeted and served in a timely manner.
- Maintained full knowledge of the food and drink menus, including weekly specials.
- Provided suggestions for customers on beer choices based on their personal taste.
- Handled a cash register and personal bank, ensuring proper counting.
- De-escalated situations with customers and coworkers and came up with successful solutions for problems.
- Helped with catering for parties of 20-50 people, including the Ferris football team.
- Diligently cleaned dining and prep areas throughout shifts.
Hostess/ Waitress
Ruby Tuesday
05.2018 - 06.2021
- Managed a rotation and accommodated customers with specific seating needs.
- Learned how to verify guests were of legal drinking age and how to serve alcohol safely.
- Followed and enforced COVID-19 guidelines during the pandemic.
Education
Associate of Applied Science - Sustainable Horticulture
Kalamazoo Valley Community College
Kalamazoo, MI05.2025
Associate of Science - Natural Science
Ferris State University
Big Rapids, MI12.2020
Skills
- Friendly personality
- Team Member Training
- Assignment delegation
- Patience and Tact
- Highly reliable
- Active Learner
- Creative
- Basic soil testing
- Plant propagating with different techniques
- Basic tools and power tools
- Sustainability oriented
Timeline
Waitress Trainer
HUB Tavern And Grill
03.2023 - Current
Part Time Data Entry
Miedema's BookKeeping and Tax Service
02.2022 - 07.2022
Waitress
Cranker's Brewery
04.2021 - 02.2022
Hostess/ Waitress
Ruby Tuesday
05.2018 - 06.2021
Associate of Applied Science - Sustainable Horticulture
Kalamazoo Valley Community College
Associate of Science - Natural Science
Ferris State University