McKenna Serio
Enterprise,AL
Summary
Motivated waitress and bartender with an engaging personality and flexible approach. Upbeat, friendly, and proficient in anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
General Manager of Operations
Cisco's Bourbon and Cigar Club
11.2022 - Current
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with the owners to create promotional events that drew in new customers and boosted revenue.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bartender & Server
Firecreek Ale House
03.2013 - 12.2016
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Bartender & Server
El Sarape Mexican Restaurant
01.2010 - 07.2013
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2005
Skills
- Operations Management
- Professional Appearance
- Customer Service
- Staff Management
- Outgoing Personality
- Service-oriented mindset
- Teamwork and Professionalism
- Honest and Dependable
Timeline
General Manager of Operations
Cisco's Bourbon and Cigar Club
11.2022 - Current
Bartender & Server
Firecreek Ale House
03.2013 - 12.2016
Bartender & Server
El Sarape Mexican Restaurant
01.2010 - 07.2013
High School Diploma -
Timberline High School
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