McKenna Trenton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Batch Gastropub
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Coffee Sommelier/Barista
Coffee Bar
08.2023 - 07.2024
- Expertly brew and serve a variety of coffee beverages. ensuring consistent quality and taste.
- Developed in-depth knowledge of coffee science, including roasting, brewing methods, and machinery.
- Identify and distinguish flavor notes roast levels, and milk textures to enhance customer experience.
- Curated exceptional coffee experiences, mastering diverse brewing techniques and flavor profiles to elevate customer satisfaction and brand loyalty.
Sports Broadcasting Internship
Nevada Athletics
10.2021 - 05.2024
- Researched and wrote game previews and post-game analysis
- Conducted on-camera interviews with athletes and coaches
- Contributed to social media content creation, increasing website traffic by 15%
- Assisted with production and editing of sports broadcasts
Server
Genghis Grill
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host/Server
MGM Resorts
08.2020 - 08.2021
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained high-end food and beverage service standards, ensuring premium dining experiences.
- Developed strong communication skills, facilitating efficient team collaboration.
- Resolved customer issues promptly, improving overall service quality.
- Elevated guest experiences at MGM Resorts, Mandalay Bay through attentive service, and fostering loyalty in a fast- paced environment.
Education
Bachelor's - Digital Marketing
University of Phoenix-Arizona
12.2024
Journalism - PR and Marketing
University of Nevada, Reno
05.2024
High School Diploma -
Palo Verde High School
Las Vegas, NV01.2021
Skills
- French
- Cash handling
- POS systems
- Organized
- Communication
- Teamwork
- Leadership
- Conflict resolution
- Exceptional customer service
- Sales techniques
- Hospitality service expertise
Timeline
Server
Batch Gastropub
08.2024 - Current
Coffee Sommelier/Barista
Coffee Bar
08.2023 - 07.2024
Server
Genghis Grill
01.2023 - 06.2023
Sports Broadcasting Internship
Nevada Athletics
10.2021 - 05.2024
Host/Server
MGM Resorts
08.2020 - 08.2021
Journalism - PR and Marketing
University of Nevada, Reno
High School Diploma -
Palo Verde High School
Bachelor's - Digital Marketing
University of Phoenix-Arizona
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