Mimi Le

• Provided excellent customer service while taking orders and ensuring a welcoming atmosphere.
• Kept the dining area clean and organized, and worked with kitchen staff and servers to deliver food promptly and accurately.
• Managed multiple tables at once, delivering food and drinks efficiently.
• Used POS systems like Square and Toast to process orders and payments.
• Built strong connections with regulars, making them feel valued and accepted by remembering guests' preferences, follow up questions on personal life, and greeting by name
• Bussed and cleaned tables to maintain a tidy space
• Explained menu items, and offered suggestions for guests with food allergies.
• Handled to-go orders, phone calls, waitlists, and reservations,
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

• Followed behavior intervention plans developed by supervisors to support children with autism.
• Applied evidence-based techniques like DTT, positive reinforcement, and NET to encourage social skills and emotional regulation.
• Worked closely with supervisors to monitor progress and adjust strategies as needed.
• Used Tele-Health platforms such as Zoom to connect with clients during sessions.
• Came up with creative activities to engage children in productivity.
• Drove to clients’ homes and built strong rapport to ensure effective sessions.
• Recorded session notes and collected data throughout session
• Enhanced client behavior through individualized therapy plans and reinforcers such as, using toys, coloring books, and songs as motivators.

• Managed dining room operations by coordinating seating and table turnover during peak hours
• Taking customer orders, and working flexible positions such as expo, serving, and bussing the main area
• Assisted in the back with dishes, made drinks, prepped ingredients, and stocked supplies.
• Collaborated closely with kitchen staff to ensure accurate order preparation, earning positive guest feedback.
• Handled cash transactions with accuracy, promoted daily specials, and upsold menu items to boost revenue.
• Maintained thorough knowledge of the menu to provide excellent service.

• Making consistent, high-quality beverages, including shakes, slushes, iced teas, and milk teas
• Speed and efficiency making drinks
• Distributed boba toppings into cups to enhance drink presentation and customer satisfaction
• Demonstrated speed and efficiency in drink preparation, contributing to a smooth service flow during peak hours
• Properly cooking tapioca pearls to maintain freshness and chewiness
• Memorizing drink recipes
• Operating a coffee machine to dispense espresso
• Cooperated with team members to maintain timely service and optimize workflow for an excellent customer experience

• Take/deliver drink orders
• Deliver food to tables
• Take phone/table orders
• Cleared and cleaned tables after guests left dining area
• Processed cash transactions accurately to ensure efficient check-out
• Bag to-go orders
• Hosted and managed waitlist to optimize table turnover and guest experience
• Host and manage waitlist
• Dealing with complaints/order mistakes
• Refilled beer supplies in cooler to ensure availability
• Placed orders for shipments to replenish inventory
• Handled customer concerns regarding complaints and order inaccuracies
• Evaluated employee performance to ensure adherence to service standards

• Coordinated client referrals to hospice workers for appropriate support
• Managed phone communications to ensure effective client interaction
• Organized and maintained paperwork for accurate record-keeping

• Handled and lifted heavy water bottles to ensure timely customer service
• Operated and managed transactions on older POS system to maintain accurate sales records
• Conducted regular water maintenance to prevent issues and ensure reliability.
• Calculated bills and handled cash to ensure precise financial transactions

Currently enrolled

• Dean's List

Spring Semester 7/16/25

Fall Semester 2/5/26

• 3.90-4.00 GPA