McKenna Wells
Sioux City,IA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
I focus on meeting customer expectations and achieving company goals.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Leader
Raising Cane's Restaurants
07.2018 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Implemented training programs that enhanced staff performance and service quality.
- Analyzed operational workflows, identifying areas for efficiency improvements.
- Developed and executed strategies to optimize inventory management and reduce waste.
- Led initiatives that elevated customer satisfaction scores through service excellence.
- Coordinated staffing schedules to align with business demands while maintaining labor costs.
- Enhanced employee engagement through recognition programs and feedback mechanisms.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Manager
Culver's Restaurant
05.2012 - 07.2018
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Monitored customer feedback to enhance service delivery and improve guest satisfaction.
- Streamlined communication between front-of-house and back-of-house teams to enhance workflow efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Madison Junior Senior High School
Madison, NE05-2010
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Continuous improvements
- Recruitment and hiring
- Equipment troubleshooting
- Goal setting
- Coaching
- Performance management
- Customer service
- Goal oriented
- Staff development
- Employee motivation
- Inventory oversight
- Employee development
- Multitasking
- Organizational skills
- Time management
- Problem-solving
- Active listening
Timeline
Assistant Restaurant Leader
Raising Cane's Restaurants
07.2018 - Current
Shift Manager
Culver's Restaurant
05.2012 - 07.2018
High School Diploma -
Madison Junior Senior High School