Mckenna Johnson
Choctaw Nation of Oklahoma
Hugo
1
Language
1
Certification
13
years of professional experience
Customer Service Professional experienced in managing customer interactions and resolving issues promptly. Achieved high customer satisfaction and loyalty through effective communication and problem-solving skills. Focused on building positive relationships while adapting to changing needs and consistently delivering results.
Work History
Surveillance Operator
3 Years- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Resolved customer inquiries through various channels, ensuring satisfaction and retention.
- Trained new staff on surveillance protocols and operational procedures for consistency in monitoring.
- Increased efficiency by effectively multitasking.
Maintenance
3 Months- Enhanced tool and die maintenance efficiency by implementing preventive maintenance programs and schedules.
- Reduced downtime with regular preventative maintenance on inkjet machines.
Universal Teller
2 Months- Processed customer transactions accurately and efficiently using advanced banking software.
- Assisted clients with account inquiries, resolving issues to enhance customer satisfaction.
Pharmacy Customer Service Representative
5 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on prescription medications and health products to enhance understanding and compliance.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed multiple phone lines, prioritizing calls to enhance response times.
PCA Personal Care Assistant
11 Months- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Implemented infection control practices, contributing to improved patient safety standards.
- Facilitated communication between patients and medical personnel, promoting effective care delivery.
Operations Specialist
9 Months- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Coordinated with cross-functional teams to optimize resource allocation and service delivery.
- Analyzed customer feedback to enhance service delivery and improve satisfaction scores.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed multiple phone lines, prioritizing calls to enhance response times.
Walmart Stocker
7 Months- Organized merchandise displays to enhance customer accessibility and visibility.
- Managed inventory levels, ensuring timely restocking of shelves and maintaining product availability.
Soft Count Clerk
6 Months- Handled cash and maintained machine operations at point of sale.
- Managed soft count operations, ensuring accurate cash and coin reconciliation for gaming activities.
- Oversaw team workflows, enhancing efficiency in the soft count process and minimizing discrepancies.
Cashier/Customer Service
2 Months- Processed transactions, prepared food, stocked shelves, and maintained cleanliness of store.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
Sales Associate
3 Months- Stocked shelves and processed merchandise to ensure product availability and smooth customer transactions.
- Cultivated strong customer relationships to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring stock levels met demand and reducing discrepancies.
ranch hand
11 Months- Cared for cattle by feeding and monitoring their health on the farm.
- Operated and maintained farm equipment to ensure efficient daily operations.
- Managed livestock care, including feeding, grooming, and health monitoring.
- Collaborated with team members to implement effective pasture management practices.
- Assisted in the implementation of sustainable farming techniques to improve soil health.
Team Member
6 Months- Prepared food, washed dishes, Assisted guests with seating in a busy restaurant atmosphere., and Processed customer transactions accurately at the point of sale..
- Delivered exceptional customer service in fast-paced restaurant a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining the dining area to enhance guest experience.
- Handled cash register operations, ensuring accurate transactions and efficient service flow.
Education
High school or equivalent - Mathematics, Science, history and computers.
Skills
Hospital experience
Medical scheduling
Customer service
Point-of-sale operations
Sanitation practices
Building maintenance
Sales
Cash management
Scheduling appointments
Customer support
Inventory management
Regulatory compliance transactions
Data analysis
Document management
Data Entry
Quick learner
Patience and concentration
Integrity and trustworthiness
Detection software monitoring
Customer assistance
Accurate incident reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Resolved product issue through consumer testing.
Certification
- First Aid Certification
- CPR Certification
- Driver's License July 2023 to July 2027
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Surveillance Operator
Choctaw Nation of Oklahoma
05.2023 - 05.2026Read More
Maintenance
Walmart
01.2023 - 04.2023Read More
Universal Teller
IBC Bank
11.2022 - 01.2023Read More
Pharmacy Customer Service Representative
Sitel Group
06.2022 - 11.2022Read More
PCA Personal Care Assistant
Duncan Regional Hospital
08.2021 - 07.2022Read More
Operations Specialist
SYNQ3 Restaurant Solutions
11.2020 - 08.2021Read More
Walmart Stocker
Walmart
01.2020 - 08.2020Read More
Soft Count Clerk
riverstar casino
07.2019 - 01.2020Read More
Cashier/Customer Service
Loaf N Jug
12.2015 - 02.2016Read More
Sales Associate
T.J. Maxx
09.2014 - 12.2014Read More
ranch hand
the price ranch
09.2013 - 08.2014Read More
Team Member
THE CATCH RESTAURANT
03.2013 - 09.2013Read More
Lawton High School
High school or equivalent from Mathematics, Science, history and computers.
Read More