Mckenzi Koomas

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

Took customers’ orders at cash terminals, on speaker, and outside with a positive attitude. Operated store equipment such as slicers, dicers, and the fryer while maintaining proper food safety procedures.