McKenzie Allen
Woodstock
Summary
Dynamic professional experienced in client management and operational efficiency. Proven track record of enhancing customer experiences through effective communication and meticulous attention to detail. Expertise in billing and CRM systems drives impactful results. Bilingual in Spanish, facilitating diverse client interactions.
Overview
3
3
years of professional experience
Work History
Account Administrator
Prodew
Marietta
08.2025 - Current
- Maintained accurate customer records, ensuring up-to-date billing cycles, credit limits, and contact details for seamless account management.
- Coordinated sales orders, streamlining process for improved operational efficiency.
- Managed shipping logistics, ensuring timely product delivery to clients and enhancing customer satisfaction.
- Ensured confidentiality of sensitive client information at all times.
Manager
Urban Green
Atlanta
06.2024 - 08.2025
- Implemented resource allocation optimization strategies to achieve measurable results.
- Led team to enhance project delivery, improving efficiency and client satisfaction.
- Collaborated with cross-functional teams to reach project goals successfully.
- Informed strategic improvements by analyzing market trends and data-driven decision-making.
Customer Service Advisor
Ithink Financial
Roswell
01.2023 - 04.2024
- Resolved customer issues using effective communication and problem-solving skills to enhance customer satisfaction.
- Interacted with customers to provide and process information regarding inquiries, concerns, and requests about services and products, facilitating informed decision-making.
- Maintained accurate records of customer interactions and transactions, ensuring seamless follow-up and service continuity.
- Utilized CRM software to track customer feedback and service requests.
Education
Accounting
Southern New Hampshire University
Hooksett, NHSkills
- Billing processes
- Invoice processing
- CRM software
- Data management
- Record management
- Supply chain coordination
- Client management
- Client satisfaction
- Attention to detail
- Effective communication
Languages
Spanish
Professional
Timeline
Account Administrator
Prodew
08.2025 - Current
Manager
Urban Green
06.2024 - 08.2025
Customer Service Advisor
Ithink Financial
01.2023 - 04.2024
Accounting
Southern New Hampshire University