McKenzie Channell
Lumberport,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Service-oriented Customer Support Representative with experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Reliable employee seeking Data Analytics position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
United Concordia
09.2022 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Music Education Teacher
Harrison County Board Of Education
09.2019 - 06.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers and course work.
- Supervised learning groups of students in classroom stations.
Education
Data Analytics
Portfolio Project
Bachelor of Arts - Music And Education
West Virginia University
Morgantown, WV05.2019
Skills
- Customer Service Excellence
- Promotions Programs
- Selling Skills
- Efficient Sales Transactions
- SQL Development
- Analytics and Metrics
- Excel Formulas
- Data Mining
- Dashboard Design
- Dataset Analysis
- Financial Spreadsheets
- Statistic Analysis
- Geographic Plots
https://kaggle.com/datasets/c193cc88b1b4b4f07dcf0a2de305e331371acb74303a0e276e81592acd019db9
This is my portfolio Project to show that Raw Data sent by an email. The Boss is wanting to clean and sort data between four groups of clients and organize the data into volume by region. I used Excel Functions to reference each portion of my data cleaning and devised a dashboard for the project to show for the quarterly projection and how the volume by region will look by Q2.
Timeline
Customer Support Representative
United Concordia
09.2022 - Current
Music Education Teacher
Harrison County Board Of Education
09.2019 - 06.2022
Data Analytics
Portfolio Project
Bachelor of Arts - Music And Education
West Virginia University
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