Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Davide

Tarpon Springs,FL

Summary

Driven professional with a proven track record at Tarpon Turtle, adept in customer service and complaint resolution. Excelled in guest engagements, enhancing dining experiences, and supporting team members for optimal service delivery. Demonstrated ability to boost customer satisfaction through effective communication and server support, showcasing both interpersonal and organizational skills.

Overview

2
2
years of professional experience

Work History

Hostess

Tarpon Turtle
01.2024 - 06.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Gymnastics Coach

Upward Gymnastics
05.2023 - 09.2023
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Implemented exercise programs and training strategies to bolster individual and team performance.

Hostess

Rusty Bellies
05.2022 - 10.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

Associate Degree In Nursing -

University of Central Florida
Orlando, FL

Skills

  • Server Support
  • Guest Engagements
  • Customer Service
  • Complaint Handling
  • Guest complaint resolution
  • Item promotion

Timeline

Hostess

Tarpon Turtle
01.2024 - 06.2024

Gymnastics Coach

Upward Gymnastics
05.2023 - 09.2023

Hostess

Rusty Bellies
05.2022 - 10.2022

Associate Degree In Nursing -

University of Central Florida

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McKenzie Davide