Mckenzie Dortch
Detroit,MI
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
3
3
years of professional experience
Work History
Production Worker
Magna
Wixom, MI
11.2024 - 04.2025
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
Shift Lead Manager
Wingstop Restaurant
Livonia, MI
09.2023 - 11.2024
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Food Runner/Server
We've got brunch
Bloomfield Hills, MI, USA
04.2023 - 08.2023
- Served and bussed tables, leading to advancement to cook position.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Host
Applebee's
Dearborn, MI, USA
03.2022 - 10.2022
- Played a key role in maintaining cleanliness throughout the dining area.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Rainbow Shops
Detroit, MI, USA
01.2022 - 03.2022
- Demonstrated ability in sales role, leading to advancement as cashier after two months.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Redford Union High School
Redford, MI06.2023
Skills
- English
- Food Service
- Cashiering
- Host/Hostess
- Kitchen Experience
- Retail sales
- Cash register
- Busser
- Serving Experience
- Restaurant Experience
- Cleaning Experience
- Food Safety
- Shift Management
- Customer service
- Customer service focus
- Flexible schedule
- Team motivation
- Customer service management
- Team collaboration and leadership
- Team supervision
- POS system operation
- Safety processes and procedures
- Inventory counts
- Shift paperwork completion
- Issue resolution
- Client service
- Employee relations
- Shift checklists
- Multitasking
- Multitasking Abilities
- Time management
- Decision-making
Assessments
- Work style: Reliability, Proficient, 09/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Completed, 11/01/22, Responding to customer situations in a retail setting
Timeline
Production Worker
Magna
11.2024 - 04.2025
Shift Lead Manager
Wingstop Restaurant
09.2023 - 11.2024
Food Runner/Server
We've got brunch
04.2023 - 08.2023
Host
Applebee's
03.2022 - 10.2022
Cashier
Rainbow Shops
01.2022 - 03.2022
High School Diploma -
Redford Union High School