McKenzie Fetters
Denver,CO
Summary
Dynamic technical writer and editor with proven expertise at SaaS firm Corpay and consulting firm Guidehouse. Successfully developed engaging technical content in plain language that enhanced brand visibility and customer satisfaction. As a highly-skilled communications professional, I thrive in fast-paced environments, consistently delivering high-quality results while collaborating effectively across teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Content Marketer and Audiobook Coordinator
Illumify Media Global
03.2022 - Current
- Conducted ongoing market research to gauge effectiveness of content and analyze new publishing trends.
- Created original content and drove compelling storytelling to improve engagement with prospects, partners and customers.
- Wrote clean, well-polished copy to contribute to company social media platform and other marketing channels.
Implementation Project Manager
Corpay
03.2022 - 02.2024
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions.
- Developed and maintained technical documentation for SaaS platforms and product usage.
- Coordinated Operations Standards audit and identified best practices for continuous improvement.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed detailed technical documents and user guides for API integrations and products.
Editing Associate
Guidehouse
03.2020 - 03.2022
- Edited and revised wide array of content for accuracy, clarity, and consistency.
- Suggested improvements to content to enhance quality, consistency, and alignment with brand.
- Selected relevant images to accompany content for maximum impact.
- Maintained and followed company style guide to encourage consistent quality of content.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Maintained document control system and updated work instructions, procedures, and associated databases.
Education
Bachelor of Arts - English
Lawrence University
Appleton06-2019
Skills
- Technical writing and editing
- User documentation production
- Content management expertise
- Course material creation
- Editorial planning
- Graphics editing
Certification
Poynter American Copy Editors Society Certificate in Editing
Timeline
Content Marketer and Audiobook Coordinator
Illumify Media Global
03.2022 - Current
Implementation Project Manager
Corpay
03.2022 - 02.2024
Editing Associate
Guidehouse
03.2020 - 03.2022
Bachelor of Arts - English
Lawrence University
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