McKenzie Graham

As an ROS Coordinator at Copper Mountain Resort, I serve as a vital link between individual homeowners and the resort, ensuring effective and responsible management of properties under our rental management services.

Key Responsibilities:

• Facilitate seamless communication between Copper Mountain homeowners and our short-term rental management program.
• Ensure the consistent delivery of outstanding service, demonstrating expeditious follow-through and maintaining high-quality communications.
• Meet or exceed established sales goals while strategically managing and expanding the Copper Lodging rental inventory.

As the Programs Coordinator for Breck Create, I am entrusted with the integral task of organizing the logistics associated with BCA programs. This multifaceted role encompasses the coordination of programs across various platforms, including on-campus, online, and offsite initiatives.

Key Responsibilities:

• Oversight of BCA programs across diverse spaces, such as seven discipline-specific artist studios, two guest artist live/work studios, a multi-purpose arts facility housing exhibition spaces, and venues managed by BCA.
• Efficiently manage scheduling and logistics for program content, ensuring seamless coordination with part-time Studio Assistants and Studio Technicians.
• Collaborate with stakeholders to optimize the utilization of resources and spaces across the Arts District campus.

The Traffic Manager, Producer, and Client Services role oversees traffic management and verification for TV8 Summit and Outside TV Copper + Summit stations.

Key Responsibilities:

• Planning daily content and commercial breaks to optimize programming schedules.
• Ensuring meticulous compliance with contractual obligations and industry standards.
• Writing, producing, directing, and hosting local content tailored to meet client specifications and enhance viewer engagement.
• Collaborating directly with clients to understand their needs and expectations.
• Active management and expansion of sales accounts to foster business growth.
• Scheduling productions and overseeing seamless execution.
• Serving as the primary point of contact for all client needs, maintaining strong client relationships.
  

As a producer at TV8 Vail, I played a pivotal role in shaping and live-producing "Good Morning Vail." My responsibilities encompass a wide array of tasks that contributed to the show's success and the overall viewer experience.

Key Responsibilities:

• Spearheading the creation and live production of "Good Morning Vail" to ensure high-quality and engaging content.
• Collaborating closely with clients to understand and fulfill their production requirements, ensuring a tailored and impactful presentation.
• Directly engaging with Vail and Beaver Creek marketing teams to effectively promote events, expansions, and guest experience opportunities.
• Leading live shows by overseeing and coordinating various elements, including talent, cameras, and audio/graphics.
  

As the Greenroom Coordinator at TV8 Vail, I am entrusted with a diverse range of responsibilities that contribute to the seamless functioning of our operations, ensuring a positive experience for both guests and viewers.

Key Responsibilities:

• Greeting and providing support for guests and viewers in the greenroom.
• Handling client scheduling and maintaining effective communication channels.
• Managing punch edits, keycard/garage tag assignments, and overseeing supply orders.
• Collaborating with the traffic manager to ensure accurate placement and verification of commercial content on TV8 Vail and Outside TV channels.
• Assisting the sales team by preparing comprehensive media kits.
  Gathering and organizing data to facilitate informed decision-making.
  

The Childcare Supervisor at Hotel Talisa provides exceptional child supervision services within the athletic club.

Key Responsibilities:

• Overseeing and ensuring the safety and well-being of children in the athletic club's daycare program.
• Tailoring the daycare program to effectively meet the needs of various age groups.
• Providing childcare services to parents utilizing the athletic club facilities.
  

The Tykes Supervisor at Hotel Talisa, orchestrates and oversees engaging activities for children. Creating memorable experiences by planning events, coordinating logistics, setting up activities, and ensuring the safety and enjoyment of both children and participating parents.

Key Responsibilities:

• Planning a variety of children's events to enhance their stay at Hotel Talisa.
• Coordinating the logistical aspects of events, ensuring smooth execution and a positive experience.
• Designing and setting up diverse activities tailored to entertain and engage children.
• Providing vigilant supervision to ensure the safety and well-being of both children and participating parents.
  

The Spa and Retail Coordinator at Hotel Talisa (now Grand Hyatt Vail) plays a pivotal role in managing the sale and inventory of products available in the spa and retail areas.

Key Responsibilities:

• Manage the sale and inventory of products available in the spa and retail spaces.
• Act as a desk agent, handling tasks such as scheduling spa appointments with precision and efficiency.
• Offer detailed information about spa services, treatments, and the array of products available to enhance the guest experience.
  

The Social Media, Creative, and Retail Lead serves as one of two front desk leads at Vail Mountain Lodge (now Gravity Haus Vail), overseeing the athletic club and spa.

Key Responsibilities:

• Serving as a front desk lead, responsible for training, scheduling, and managing the front desk team.
• Taking charge of visual displays within the athletic club and spa.
• Implementing efficient inventory tracking systems and overseeing the procurement of retail goods.
• Collaborating with the marketing team to support initiatives through creative contributions, including photography and social media posts.
• Promoting memberships, classes, and spa incentives to engage and attract a wider audience.
  
  

Key Responsibilities:

• Greeting and engaging with guests to create a welcoming and enjoyable experience.
• Utilizing photography skills to capture moments that encapsulate the magic of the mountain setting.
• Serving as an in-house photographer for professional family portraits, ensuring a personalized and memorable keepsake for guests.
  

Key Responsibilities:

• Engaging with customers to provide assistance, facilitate sales, and address any inquiries or concerns.
  Resolving customer service issues with a focus on ensuring a positive shopping experience.
• Providing in-home and in-store design assistance to customers, ensuring their spaces reflect their individual styles.
• Collaborating with managers to redesign and update the layout and organization of the stockroom for improved efficiency.
• Working closely with the operations manager to ensure accurate processing of incoming and outgoing shipments.
• Taking the lead in preparing for store audits, maintaining compliance with operational standards.
• Collaborate with the visual manager to lead floor sets and implement updates to displays and signage for a visually appealing store layout.
  

Key Responsibilities:

• Engaging with customers to provide assistance, facilitate sales, and address any inquiries or concerns. Resolving customer service issues with a focus on ensuring a positive shopping experience.
• Providing in-home and in-store design assistance to customers, ensuring their spaces reflect their individual styles.
• Collaborating with managers to redesign and update the layout and organization of the stockroom for improved efficiency.
• Working closely with the operations manager to ensure accurate processing of incoming and outgoing shipments.
• Taking the lead in preparing for store audits, maintaining compliance with operational standards.
• Collaborate with the visual manager to lead floor sets and implement updates to displays and signage for a visually appealing store layout.

Key Responsibilities:

• Independently managing my schedule as a photographer, ensuring efficient and timely coverage of events and subjects.
• Generated creative and compelling story ideas aligned with the refined lifestyle focus of Cincinnati Refined.
  Pitched these ideas to the editorial team for approval and inclusion in the content calendar.
• Proactively reached out to clients to secure collaboration and gather relevant information for photo stories.
• Scheduled photoshoot appointments in coordination with clients and subjects, ensuring a smooth and organized workflow.
• Independently created photo stories for the website, each comprising 15-40 professionally captured images accompanied by captivating captions.