McKenzie Harris
Medline
Potosi
7
years of professional experience
Detail-oriented Customer Service Representative with strong problem-solving skills and a proven track record in client support. Adept at conflict resolution and maintaining professionalism under pressure.
Work History
Dedicated Customer Service Representative
7 Years 4 Months- Resolved customer inquiries efficiently across multiple communication channels.
- Managed order processing and fulfillment using SAP systems to ensure accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma
Associate of Arts - Human Services
Skills
Client support
Focused listening
Proficient problem-solving abilities
Detail-oriented data entry
Strong attention to detail
Maintain professionalism under pressure
Timeline
Dedicated Customer Service Representative
Medline
02.2019 - 06.2026Read More
Southwest Technical College
Associate of Arts from Human Services
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Iowa Grant High School
High School Diploma
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