McKenzie Hicks
Columbus
Summary
Dynamic healthcare professional with experience at OhioHealth Riverside Methodist Hospital, skilled in vital sign monitoring and patient care assistance. Proven ability to enhance patient experiences through effective communication and reliability. Adept at multitasking in fast-paced environments while maintaining high standards of care and infection control.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Support Assistant
OhioHealth Riverside Methodist Hospital
Columbus
02.2024 - Current
- Changed soiled bed linens, drapes and cubicle curtains.
- Monitored vital signs of patients under care.
- Provided physical support to patients to assist in performing daily living activities.
- Assisted patients with daily tasks such as bathing, dressing, and grooming.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
Phlebotomist
Red Cross
Columbus
01.2023 - 02.2024
- Monitored patients for adverse reactions and provided immediate care as needed.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Maintained a clean, safe, and organized work environment.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Post Office Mail Clerk
United States Post Office
Columbus
06.2021 - 01.2023
- Operated mail processing equipment and manually sorted mail.
- Labeled, weighed, and stamped mail for delivery or pickup.
- Inspected packages for proper packaging prior to shipment.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Customer Service Representative
Teleperformance USA
Hilliard
07.2020 - 06.2021
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Sandwich Artist
SUBWAY®Restaurants
Columbus
10.2019 - 07.2020
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Crew Member
Donatos
Columbus
08.2017 - 10.2019
- Interacted pleasantly with guests to deliver quality customer service.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Columbus Alternative High School
06-2020
Some College (No Degree) - Nursing
Fortis College
Westerville, OHSkills
- Vital sign monitoring
- Patient care assistance
- Infection control
- Medical record management
- Phlebotomy techniques
- Health screening
- Problem solving
- Effective communication
- Reliability
- Multitasking Abilities
- Team collaboration
Languages
Spanish
Professional
Certification
Boutique Services including shampooing and braiding.
Timeline
Patient Support Assistant
OhioHealth Riverside Methodist Hospital
02.2024 - Current
Phlebotomist
Red Cross
01.2023 - 02.2024
Post Office Mail Clerk
United States Post Office
06.2021 - 01.2023
Customer Service Representative
Teleperformance USA
07.2020 - 06.2021
Sandwich Artist
SUBWAY®Restaurants
10.2019 - 07.2020
Crew Member
Donatos
08.2017 - 10.2019
High School Diploma -
Columbus Alternative High School
Some College (No Degree) - Nursing
Fortis College
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