Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenzie Jones

Chico,CA

Summary

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Court Clerk 2

Butte County Superior Court
07.2023 - Current
  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained organized filing systems for easy retrieval of case files and supporting documentation.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Increased court efficiency by processing legal documents and maintaining accurate case records.
  • Managed confidential information securely, upholding the integrity of the court system.
  • Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.

Waitress

Courthouse Cafe
11.2022 - 03.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Office Assistant

Evergreen Landscaping
03.2020 - 10.2022
  • Completed clerical tasks such as filing all old and new invoices, copying, and distributing mail.
  • Interacted with customers by phone, email, to provide information.
  • Maintained and updated office records, both digital and physical.
  • Created invoices and sent them to all future clients.
  • Scheduled and coordinated all jobs for our workers to get done for the day.
  • Called all outside businesses and ordered supplies, scheduled times for when we needed deliveries.
  • Assisted with budgeting and financial management to keep office operating within budget.

Front Desk Clerk

Lassen WORKS
08.2019 - 04.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to meetings with the clients case-workers, check-ins and check-out clients from their meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Distribute correct packet for client as which program they were applying for.

Waitress

Courthouse Cafe
01.2018 - 09.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Grocery Clerk

Susanville Supermarket IGA
06.2017 - 12.2018
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Retrieved items for customers and verified prices.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Operated cash register to accurately process and record customer payments.

Waitress

White House Restaurant
06.2015 - 06.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

High School Diploma -

Lassen High School
Susanville, CA
06.2017

Skills

  • High-Volume Dining
  • Seating Assignment Preparation
  • Food Running
  • Cash Handling
  • Table Bussing
  • Stocking and Replenishing
  • Price Memorization
  • Proficent in Microsoft Word & Excel
  • Docket management
  • Court processes
  • Legal Terminology Knowledge
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Verbal Communication

Timeline

Court Clerk 2

Butte County Superior Court
07.2023 - Current

Waitress

Courthouse Cafe
11.2022 - 03.2023

Office Assistant

Evergreen Landscaping
03.2020 - 10.2022

Front Desk Clerk

Lassen WORKS
08.2019 - 04.2020

Waitress

Courthouse Cafe
01.2018 - 09.2019

Grocery Clerk

Susanville Supermarket IGA
06.2017 - 12.2018

Waitress

White House Restaurant
06.2015 - 06.2017

High School Diploma -

Lassen High School

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McKenzie Jones