McKenzie Jordan
Cordova,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Showroom Assistant
Palladio Home and Garden
Memphis, TN
10.2024 - Current
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Transferred calls to other departments as needed.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Updated customer accounts with new information from callers.
Barista
Team Car Cafe
Memphis, TN
07.2022 - 01.2025
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Front of House Employee
City Silo Table + Pantry
Memphis, TN
03.2023 - 10.2024
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Monitored the quality of food being served at the concession stand to ensure it was fresh and safe for consumption.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Resolved customer complaints in a professional and courteous manner.
- Maintained a professional demeanor while handling customer calls.
Education
Diploma -
Penn Foster High School
03.2020
Skills
- Team player
- Time Management
- Strong communication
- Quick learner
- Close attention to detail
- Problem-solving
- Menu Memorization
- Beverage Preparation
- Cash Handling
- Espresso machine operation
- Food Preparation
Timeline
Showroom Assistant
Palladio Home and Garden
10.2024 - Current
Front of House Employee
City Silo Table + Pantry
03.2023 - 10.2024
Barista
Team Car Cafe
07.2022 - 01.2025
Diploma -
Penn Foster High School