Jhoel Luciano
West Haven,CT
Summary
Hardworking and dependable, with a positive attitude and a passion for helping people. Works well in team settings, handles tasks efficiently, and always looks for ways to support others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Showroom Assistant
Jordan’s Furniture
08.2024 - Current
- Helped customers with product questions, special requests, and furniture setup to make their experience smooth.
- Worked closely with the sales team to solve problems and keep things running smoothly.
- Handled returns and exchanges quickly, making sure customers left satisfied.
- Set up and organized furniture displays and managed deliveries to keep the store looking great.
Fulfillment Associate
PepsiCo Beverages
11.2022 - 08.2024
- Followed safety protocols to minimize workplace accidents.
- Picked and packed orders accurately, preparing shipments to ensure timely delivery.
- Used inventory systems and equipment to optimize product retrieval and workflow.
- Conducted regular stock checks and cycle counts to maintain accurate inventory.
- Inspected orders before shipping to guarantee accuracy and customer satisfaction.
General Manager
It Adventure Ropes Course
05.2018 - 10.2022
- Managed daily operations, building and supporting a high-performing team through hiring, coaching, and guidance.
- Supervised teams of 12+ employees, ensuring safety and fostering a positive work environment.
- Created and managed weekly schedules to optimize staffing and efficiency.
- Hosted group events, delivering enjoyable experiences while maintaining a safe and organized environment.
- Maintained strong customer relationships by addressing inquiries, managing bookings, and resolving issues effectively.
Education
Diploma in Electrical Technology -
Porter And Chester Institute
Bridgeport, CT05-2026
High School Diploma - undefined
West Haven High School
West Haven, CT06.2017
Skills
- Google Workspace: Sheets, Docs, Slides, Calendar
- Microsoft Office: Excel, PowerPoint, Word
- Point-of-Sale (POS) Systems
- Customer Service & Communication
- Schedule Coordination & Team Support
- Problem-Solving & Project Assistance
- Computer Literacy & Technical Aptitude
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Showroom Assistant
Jordan’s Furniture
08.2024 - Current
Fulfillment Associate
PepsiCo Beverages
11.2022 - 08.2024
General Manager
It Adventure Ropes Course
05.2018 - 10.2022
High School Diploma - undefined
West Haven High School
Diploma in Electrical Technology -
Porter And Chester Institute
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