McKenzie Keith
Fair Oaks,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Freestyle Clothing Exchange
Folsom, CA
02.2024 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Routinely handled paperwork and important company documents.
- Ran various errands when needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Applied a system for tracking inventory and ordering supplies as needed.
Social Media Assistant
Freestyle Clothing Exchange
Roseville, CA
06.2021 - 02.2024
- Participated in brainstorming sessions to come up with new ideas for creative campaigns.
- Researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
- Created engaging content including text, images, videos, and stories across multiple social media channels.
- Provided assistance to Social Media Manager whenever needed in completing various tasks and special projects, such as photoshoots.
- Collaborated with other departments within the organization to develop creative ideas for content promotion.
Server
Creekside Oaks Retirement Community
Folsom, CA
09.2019 - 03.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from guests accurately and in a timely manner.
- Specialized in serving the elderly.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food directly to guest rooms when necessary.
Education
Associate of Arts - Social And Behavioral Sciences
Folsom Lake College
Folsom, CA05-2022
Associate of Arts - Arts And Humanities
Folsom Lake College
Folsom, CA05-2022
Skills
- Retail Operations Management
- Staff Management
- Recruiting and interviewing
- Training and Mentoring
- Policy Enforcement
- Social Media Strategy
- Content Generation
- Money Handling
- Customer Relations
- Paperwork Processing
- Complaint resolution
- Follow-up skills
References
References available upon request.
Timeline
Assistant Manager
Freestyle Clothing Exchange
02.2024 - Current
Social Media Assistant
Freestyle Clothing Exchange
06.2021 - 02.2024
Server
Creekside Oaks Retirement Community
09.2019 - 03.2020
Associate of Arts - Social And Behavioral Sciences
Folsom Lake College
Associate of Arts - Arts And Humanities
Folsom Lake College
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