McKenzie Kellerman
Little Elm,TX
Summary
Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.
Overview
7
7
years of professional experience
Work History
VIP Experience Manager
Concrete Cowboy
04.2023 - Current
- Enhanced client experience by managing scheduling and guest check-ins effectively.
- Improved financial organization through accurate nightly sales and cash-management reports.
- Streamlined workflow by coordinating communication between bar, kitchen, and service teams.
- Increased guest satisfaction through personalized service and loyalty initiatives.
- Strengthened service standards by training and supporting new team members.
Beauty Consultant
Palm Beach Tan
01.2023 - 05.2023
- Streamlined appointment flow by greeting and checking in guests promptly.
- Increased retail purchases and return visits by advising clients on tanning options.
- Ensured compliance with health standards through regular sanitization of equipment.
- Maintained accurate financial records by preparing end-of-day sales reports.
- Minimized service interruptions by effectively maintaining equipment and meeting health standards.
Bartender
Neighborhood Tap House
05.2022 - 01.2023
- Enhanced guest satisfaction by efficiently greeting and seating patrons.
- Ensured safe service by maintaining bar cleanliness and organization.
- Increased average guest spend by recommending cocktails and beer pairings.
- Prevented inventory shortages by managing bar stock and assisting with restocking.
Waitress and Bartender
Wing Daddy’s Sauce House
09.2018 - 12.2021
- Enhanced customer experiences by maintaining a positive and welcoming attitude.
- Processed orders efficiently, ensuring timely delivery of food and beverages.
- Facilitated clear communication among coworkers, kitchen staff, and management.
- Ensured cleanliness of dishes and restocked supplies for customer readiness.
Waitress
Texas Roadhouse
05.2021 - 08.2021
- Knowledge of the restaurant’s mission and menu.
- Entertain customers to ensure customer satisfaction.
- Prepare a legendary experience while delivering food and drinks.
Marketing Team
The Citadel Marketing Table
12.2019 - 03.2020
- Enhanced brand visibility by engaging fans during live games.
- Streamlined logistics to reduce promotional table setup time significantly.
- Resolved setup issues promptly to maintain seamless event operations.
- Strengthened attendee loyalty through positive interactions at promotional events.
- Coordinated efficient game-day setups for materials distribution to large audiences.
Education
MBA -
Tarleton State University
Stephenville, TX07-2024
Bachelor of Science - Business Administration
The Citadel Military College of South Carolina
Charleston, SC05.2022
High School Diploma -
Lone Star High School
Frisco, TX06.2019
Skills
- Teamwork
- Adaptive learning
- Effective communication
- Problem-solving
- Strategic decision making
- Leadership
- Ethical decision making
- Team Training
- Staff management
Awards and Acknowledgements
THE CITADEL:
- Dean’s List, GPA of 3.25 or above,
- Undergraduate Degree completed in 3 years,
- Pandemic Ribbon Service Award, Southern Conference Volleyball Champion,
- All-Time Dig Leader in Program History,
- Southern Conference Defensive Player of the Week
LONE STAR HIGH SCHOOL:
- Cum Laude, GPA of 4.0 or above
- All-Time Dig Leader in Program History
Additional information
- Leadership
- NCAA WOMEN’S VOLLEYBALL TEAM
- Tarleton State NCAA Women’s Volleyball Team: August 2023 - November 2023
- The Citadel NCAA Women’s Volleyball Team: August 2019 – November 2022
- Charlie Company Squad Sergeant: August 2021 – May 2022
- Alpha Company Squad Corporal: August 2020 - May 2021
Timeline
VIP Experience Manager
Concrete Cowboy
04.2023 - Current
Beauty Consultant
Palm Beach Tan
01.2023 - 05.2023
Bartender
Neighborhood Tap House
05.2022 - 01.2023
Waitress
Texas Roadhouse
05.2021 - 08.2021
Marketing Team
The Citadel Marketing Table
12.2019 - 03.2020
Waitress and Bartender
Wing Daddy’s Sauce House
09.2018 - 12.2021
MBA -
Tarleton State University
Bachelor of Science - Business Administration
The Citadel Military College of South Carolina
High School Diploma -
Lone Star High School