McKenzie King
Oklahoma City,OK
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Tamashii Ramen
Edmond, OK
01.2024 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Explained QR code scanning for electronic menu access.
- Greeted guests and gathered information to seat groups or place on waitlist.
Customer Service Associate
The Garage Burgers & Beer
Edmond, OK
08.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Updated databases with new and modified customer data.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
Server, Host
54th Street Bar & Grill
San Antonio, Texas
12.2021 - 07.2023
- Communication with staff and customers
- Delivering food, drinks, and items to different tables or sometimes different locations
- Food and alcohol safety procedures
- POS systems
- Money Handling
Customer Service
Go Car Wash
San Antonio, Texas
05.2020 - 11.2021
- Answering phones, communicating with employees and managers
- Making sure the customers are safe and ready for load in of car through the wash
- Dealing with chemicals and proceeding to go through safety procedures.
Education
Current Student - Art History
University of Central Oklahoma
Edmond, OK05-2027
High School Diploma -
Smithson Valley High School
San Antonio05.2023
Skills
- Communication, understanding, and customer service Deal with POS systems and the delivery of items to different locations Answering phones and ensuring we connect them to the correct handler so we can assist them better
- Quality Assurance of food and products delivered to customers
- Safety Regulations of chemicals, kitchen materials
- Front of House Organization
- Table Vacancy Management
- Reservation Management
- POS Software
- Customer Service
- Menu Knowledge
- Detail Oriented
- Takeout Order Processing
- Server Support
- Telephone Reception
- Team Collaboration
Languages
German
Limited
American Sign Language
Limited
Certification
- Liquor License
- Food Handling
- Driver License
Timeline
Host
Tamashii Ramen
01.2024 - Current
Customer Service Associate
The Garage Burgers & Beer
08.2023 - 01.2024
Server, Host
54th Street Bar & Grill
12.2021 - 07.2023
Customer Service
Go Car Wash
05.2020 - 11.2021
Current Student - Art History
University of Central Oklahoma
High School Diploma -
Smithson Valley High School
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