McKenzie McNamara

• Collected patient histories and documented chief complaints in ophthalmology records.
• Performed visual acuity, refraction, applanation tonometry, and preliminary diagnostic testing for provider review.
• Diagnostic Imaging (OCT, Fundus photos, AR, topography, Visual fields)
• Scheduling & Coordinating exams and procedures

• Prepared examination rooms, instruments, and patient flow to support efficient clinic operations.

• Supported physicians during slit-lamp exams and minor in-office procedures; handled patient calls, messages, medication refills, and prior authorization requests.

• Performed preliminary testing: visual acuity, refraction, tonometry, pachymetry
• Diagnostic imaging: OCT, Optos, Disc photos, endothelial cell count, corneal topography, AR, visual field testing

• Prepared and assisted with minor in-office procedures

• Ensure patient safety, data accuracy, and adherence to clinic protocols
• Ensured compliance with infection control standards and HIPAA regulations.

• Provided lead technical support and guidance to ophthalmic technicians and assistants across multiple clinics
• Assisted with staff training, onboarding, and competency assessment in accordance with University guidelines
• Ensured compliance with hospital policies, patient safety standards, and quality control procedures
• Performed advanced patient exam work-ups and pre-operative testing for refractive and surgical patients
• Conducted perimetry, imaging, photography, and diagnostic testing with high accuracy and artifact recognition
• Supported refractive surgery clinics, including laser calculations, sterile technique, and surgery scheduling
• Monitored clinic equipment, supplies, and facilities for patient and staff safety
• Collaborated with physicians, residents, fellows, and optometrists in an academic teaching environment

• Led daily clinical operations, patient flow, and technical support
• Verified insurance eligibility and managed medical and vision billing
• Conducted patient work-ups, ancillary testing, and contact lens training
• Assisted patients with frame selection, lens options, and frame dispensing
• Managed inventory, clinic accounts, and payments