McKenzie Mecham
Black Ice Coatings
Spanish Fork,UT
2027
years of professional experience
Motivated worker with exceptional social skills, communication abilities, and a strong customer service background. Actively seeks out opportunities to support team members and proactively address issues. Currently seeking a full-time role that presents professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise.
Work History
Associate
- I've worked alongside my dad in his business for as long as I can remember helping him with just about everything from teardown of firearms, preparing for coatings, to customer service, billing, answering emails, phone calls, shipping and packaging for returns to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Cook
1 Year 10 Months- Prepared nutritious meals for Breakfast, Lunch and Dinner seven days a week, following dietary guidelines for clients.
- Assisted in menu planning to ensure variety and meet state nutritional needs.
- Monitored food inventory, minimizing waste through efficient use of ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
Assistant Manager
1 Year 8 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Live Show Assistant
- Managed sold inventory and got it ready to go to the packaging and shipping warehouse, helped out the live hosts with whatever was needed, hung blanket display walls, sorted and labeled new inventory to be put into showrooms.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Internship FOH Manager
- For my internship I worked at restaurant Fortè at UVU which is part of their culinary arts program.
- I was in charge of organizing small and medium sized events as well as setting the dining room for weekly service.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Cake Decorator
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Left to pursue degree in culinary arts.
Education
Associate of Arts - Culinary Arts
High School Diploma; Honors
Skills
Supervising Experience
Hardworking
Resourceful
Attention to Detail
Time Management
Food Preparation and Food Safety
Catering Experience
Multitasking and Organization
Teamwork and collaboration
Budget planning
Timeline
Cook
New Haven Residential Treatment Center
10.2024 - 08.2026Read More
Assistant Manager
Aspyn Grove
01.2023 - 09.2024Read More
Associate
Black Ice Coatings
01 2016 - CurrentRead More
Live Show Assistant
Sew Sweet Minky Designs
10 2019 - 01 2021Read More
Internship FOH Manager
UVU Culinary Arts Restaurant Fortè
08 2018 - 12 2018Read More
Cake Decorator
Provo Sam's Club
03 2018 - 04 2018Read More
UVU
Associate of Arts from Culinary Arts
Read More
Maple Mountain High School
High School Diploma; Honors
05/2016Read More
Personal - Description
I went to culinary school at UVU and graduated with an associates degree in culinary arts. Towards the end of my schooling I went with a group from the culinary program to study abroad in Italy where we spent two weeks traveling to four main cities, cooking and learning about authentic italian cuisine. During my time in culinary school I received a silver medal in the Beehive Chef’s Association - UVU CAI in April of 2017. My passion is baking and I hope to one day own my own bakery.
References
- Kimberly Neal, Culinary manager at New Haven RTC, Culinary Professional at Olive Garden, 801-995-0026
- Cassi Kissell, Licensed CMHC, 801-671-0764
- Alice Black, Senior Policy Advisor to Commissioner Amelia Powers Gardner, 801-850-4830
- Lee Mecham, Owner of Black Ice Coatings, 801-361-6388
- Cody Thatcher, Manager - Catering and Restaurant Fortè at UVU, 801-602-2306