McKenzie Murphy
Leland,NC
Summary
Highly motivated server with years of experience serving food to customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
New Wave Seafood
08.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Catering Waitress
Certé
06.2022 - 07.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Cleared dishes and glassware quickly following each course.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Maintained clean and safe work environment.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Licensing Assistant
Production Resources
11.2021 - 06.2023
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL08.2018
Bachelor of Science - Film
Full Sail University
Winter Park, FL06.2017
Skills
- Customer Order Management
- Hospitality and Accommodation
- Guest Interaction
- Cleaning and Sanitizing
- Adaptable and Flexible
- Specials Promotion and Upselling
Timeline
Catering Waitress
Certé
06.2022 - 07.2023
Licensing Assistant
Production Resources
11.2021 - 06.2023
Restaurant Waitress
New Wave Seafood
08.2018 - 12.2021
Master of Science - Entertainment Business
Full Sail University
Bachelor of Science - Film
Full Sail University
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