Summary
Overview
Work History
Education
Skills
Websites
Timeline
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McKenzie Nicolas

Willingboro

Summary

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

6
6
years of professional experience

Work History

Account Partner

Univar Solutions
02.2022 - 01.2024
  • Developed advertising tactics and implemented new solutions for increased brand awareness
  • Collaborated with the marketing department to create target advertising strategies for key customer demographics
  • Strategically planned and prepared advertising and promotional materials to increase sales of products or services

Loan Officer

Cenlar FSB
09.2020 - 02.2022
  • Provided customer solutions through active listening, responding, and communicating to borrowers
  • Managed and collected all outstanding account receivables from clients and customers by identifying accounts with overdue payments and keeping records of the length of the delinquency
  • Maintained customer satisfaction with forward-thinking strategies and focused on addressing customer needs and resolving concerns

Digital Strategist

Valley National Bank
01.2018 - 07.2020
  • Developed and audited new Google Ads Campaigns utilizing proper account structure and best practices
  • Implemented proper organization of ad groups, proper keyword match types, negative keywords, device segmentation, and ad extensions
  • Optimized Landing Pages to improve Ad Quality Score; Conducted A/B Split Testing of Ad copy & Landing Pages to increase CTR, lower CPC, and increase conversations.

Education

MBA -

Rutgers University
Camden, NJ
12.2025

Bachelor of Arts - Law and Justice

Rowan University
Glassboro, NJ
05.2018

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Office 365
  • Service Cloud
  • SAP
  • Bi Lingual (Haitian Creole and French)
  • Flexible and analytical critical thinking and multitasking capabilities
  • Willing to travel and relocate based on job needs

Timeline

Account Partner

Univar Solutions
02.2022 - 01.2024

Loan Officer

Cenlar FSB
09.2020 - 02.2022

Digital Strategist

Valley National Bank
01.2018 - 07.2020

MBA -

Rutgers University

Bachelor of Arts - Law and Justice

Rowan University

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McKenzie Nicolas