MCKENZIE PATTERSON
Sioux Falls,US
Summary
Professional with strong background in hospitality, adept at creating welcoming atmospheres and ensuring guest satisfaction. Skilled in multitasking, problem-solving, and maintaining high standards of service. Known for strong team collaboration, adaptability, and unwavering focus on achieving optimal results. Reliable and flexible, ready to meet changing needs with positive attitude.
Experienced with providing attentive and friendly service in fast-paced environments. Utilizes strong communication and multitasking skills to enhance customer satisfaction and streamline operations. Track record of maintaining clean and organized workspace to ensure pleasant dining experience.
Overview
7
7
years of professional experience
Work History
Serving Staff Member
Sickies Garage
Rapid City, SD
12.2018 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu preparation and ensured timely food delivery to guests.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality standards.
- Adapted quickly to changing priorities, ensuring efficient service during peak hours.
- Trained new team members on service protocols and restaurant policies.
- Implemented suggestions for improving workflow efficiency within the serving team.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
Central Sterile Technician
Monument Health
Rapid City
01.2024 - 2025
- Collaborated with surgical teams to ensure timely availability of sterile instruments, enhancing operational efficiency and patient safety.
- Streamlined instrument sterilization processes, leading to noticeable gains in turnaround time and improved workflow in the operating room.
- Monitored sterilization cycles and implemented quality control measures, resulting in substantial improvements in compliance and safety standards.
- Maintained accurate records of sterilization logs and equipment usage, ensuring adherence to regulatory guidelines and operational excellence.
- Developed a tracking system for surgical instruments, reducing retrieval times and strengthening inventory management practices.
- Facilitated cross-functional training sessions for staff, boosting team competency and enhancing overall service delivery.
Mortuary Affairs Specialist
Army
Fort Gregg Adams, VA
10.2020 - 01.2024
- Provided guidance to families regarding funeral arrangements for their loved ones including burial options available through VA cemeteries.
- Contributed to developing new policies and procedures pertaining to mortuary affairs operations.
- Liaised with medical examiners' offices across various states regarding postmortem examinations. Provided compassionate guidance to families navigating funeral arrangements, ensuring a respectful and dignified process during challenging times.
- Streamlined mortuary affairs operations by developing and implementing new policies, resulting in enhanced efficiency and compliance with regulations.
- Coordinated with medical examiners' offices to facilitate timely postmortem examinations, improving communication and reducing processing delays.
Patient Access Specialist
Sanford Health
Rapids City
07.2024 - 01.2025
- Managed patient registration processes ensuring accuracy and completeness of information.
- Facilitated insurance verification to streamline patient access and reduce delays.
- Collaborated with clinical staff to enhance patient flow and improve service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contacted insurance companies for patient medical billing operations.
Education
Bachelor of Science (B.S.) - Criminal Justice
Colorado Technical University
Colorado Springs, CO, US10.2023
Skills
- Ethics (Expert)
- Confidentiality
- Interpersonal Communication
- Active Listening
- Team player
- Attentive
- Grief Counseling
- Funeral Arrangements
Timeline
Patient Access Specialist
Sanford Health
07.2024 - 01.2025
Central Sterile Technician
Monument Health
01.2024 - 2025
Mortuary Affairs Specialist
Army
10.2020 - 01.2024
Serving Staff Member
Sickies Garage
12.2018 - 09.2025
Bachelor of Science (B.S.) - Criminal Justice
Colorado Technical University