McKenzie Richard
Lafayette ,LA
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bridal Consultant
A-Nets Bridal Boutique
Lafayette, LA
06.2024 - Current
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
Hairstylist
Salon Nivag
Lafayette, LA
11.2023 - Current
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Hairstylist
Mane Salon
Lafayette, LA
10.2022 - 10.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
Bartender
Corner Bar
Youngsville, LA
09.2020 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Cosmetology
Cosmetology Training Center
Lafayette, LA03.2022
High School Diploma -
Carencro High School
Carencro, LA05.2017
Skills
- Color Corrections
- Outstanding Client Retention
- Trend Expert
- Hair Maintenance Expert
- Customer Consultation
- Networking Expertise
- Detail-Orientated
- Customer service
Timeline
Bridal Consultant
A-Nets Bridal Boutique
06.2024 - Current
Hairstylist
Salon Nivag
11.2023 - Current
Hairstylist
Mane Salon
10.2022 - 10.2023
Bartender
Corner Bar
09.2020 - 07.2022
Cosmetology
Cosmetology Training Center
High School Diploma -
Carencro High School