McKenzie Salisbury
Billings,Montana
Summary
Have been working and volunteering since 6th grade. Volunteered at church and for church camps from middle school through end of high school. I have experience in customer service, sales and retail. Works very well with other workers and customers. Can adapt well to situations. I am reliable, courteous, friendly and a team player.
Overview
5
5
years of professional experience
Work History
Membership Consultant
Club Pilates Franchise LLC
Billings, MT
04.2024 - Current
- Greeted members and visitors in a friendly manner.
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
- Collected member data to update records in the database.
- Responded promptly to customer complaints and resolved issues in a timely manner.
- Processed payments from new and existing members using point-of-sale systems.
- Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.
- Handled incoming calls regarding membership inquiries or requests for additional information.
SNACK SHACK WORKER
Hilands Golf Club
Billings, MONTANA
05.2019 - 08.2022
- Prepared and served food
- Kept fryers, blenders, and freezers clean
- Cleaned counters, dishes, floors and equipment to provide guests with efficient food service
- Accurately operated cash register to process customer payments
- Kept kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity.
RECREATIONAL DESK WORKER
Montana State University Billings
Billings, MONTANA
06.2020 - 11.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Enforced building rules with staff, guests and outside professionals
- Maintained clean, tidy and sanitized common areas for personnel and guests
- Checked in and out designated equipment, keys and supplies
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
ELEMENTARY EDUCATION -
Montana State University-Billings
Skills
- Adaptability and Flexibility
- Food and Beverage Service
- Customer Relations
- Teamwork and Collaboration
- Cash Drawer Operations
- Reception Management
- Staff Scheduling
- Member service and support
References
References available upon request
Timeline
Membership Consultant
Club Pilates Franchise LLC
04.2024 - Current
RECREATIONAL DESK WORKER
Montana State University Billings
06.2020 - 11.2020
SNACK SHACK WORKER
Hilands Golf Club
05.2019 - 08.2022
ELEMENTARY EDUCATION -
Montana State University-Billings
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