Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Mckenzie Slippy

Johnstown,PA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

1
1
Language
9
9
years of post-secondary education
1
1
year of professional experience

Work History

Salesperson

Sheetz
Johnstown, PA
04.2019 - 09.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

High School Diploma -

Greater Johnstown Senior High School
Johnstown, PA
09.2015 - 06.2019

Associate of Arts - Liberal Arts And Sciences

Pennsylvania Highlands Community College
Johnstown, PA
08.2015 - 05.2019

Bachelor of Arts - English Literature

Indiana University Of Pennsylvania
Indiana, PA
08.2019 - Current

Skills

Information gathering and analysis

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Additional Information

I participated in Upward Bound, a college preparation program, throughout high school to gain more knowledge and experience for college. Also, during high school, I was a part of the National Society of Leadership and Success (NSLS) through Pennsylvania Highlands Community College.

Timeline

Bachelor of Arts - English Literature

Indiana University Of Pennsylvania
08.2019 - Current

Salesperson

Sheetz
04.2019 - 09.2020

High School Diploma -

Greater Johnstown Senior High School
09.2015 - 06.2019

Associate of Arts - Liberal Arts And Sciences

Pennsylvania Highlands Community College
08.2015 - 05.2019

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Mckenzie Slippy